Agnieszka Reiss

- Managing customers’ accounts
- Verifying financial situation of particular customers and evaluation of their accounts
- Keeping professional relationships with business customers from Germany, Austria, Switzerland, Netherlands, Hungary, Slovenia, Croatia, Romania and providing them constant support
- Collecting and clearing the payment from customers
- Identifying causes for non-payment and communicating problems for corrective action to be taken
- Excel and SAP usage on daily basis
- Providing support and training to new joiners

- Taking part in the transition process from Germany to Poland
- Preparing and organising documentation necessary to collect payment
- Preparing and organizing dunning and collection activities
- Collecting and clearing the payment from customers
- Identifying causes for non-payment and communicating problems for corrective action to be taken
- Contacting Collection Agencies, resolving their queries
- Excel, SAP and CRM usage on daily basis
- Providing support and training for new joiners

- Customer service from stock exchange sector
- Handling incoming calls and email requests from German and Austrian customers
- responding to customer’s needs and queries

- Preparing and organizing documentation necessary to collect payment
- Collecting payment from German customers
- Identifying causes for non-payment and communicating problems for corrective action to be taken
- Responding to customer needs and queries
- Resolving customer complaints and queries uploaded in ESAP
- Handling incoming emails and calls from customers
- Contacting customers regarding past due accounts
- First line hotline technical support
- Providing support and training for new joiners

- providing support for new joiners
- Customer service from travel sector
- Solving problems and customer questions which appear before, during and after their travel
- Handling incoming calls and email requests mostly from German, Austrian and Swiss customers
- Supporting before and after sales
- Advertising and selling the product
- Constant cooperation with airlines, hotels and car hire companies

- Customer service from travel sector
- Solving problems and customer questions which appear before, during and after their travel
- Handling incoming calls and email requests mostly from German, Austrian and Swiss customers
- Supporting before and after sales
- Advertising and selling the product
- Constant cooperation with airlines, hotels and car hire companies