Agnieszka Janczak (Kominiarek)

• Recruitment and management of a team of about 20 people to support rapid growth expectations
• Implementation and supervision of new company structure
• Research, development and introduction of best processes to support new production needs
• Review and adjustment of existing procedures as needed
• Liaising among different departments to ensure smooth running of the department
• Ensuring that health and safety guidelines are followed
• Supervising and motivating team members
• Reviewing worker performance
• Staff training management

• Team leader for 4-6 project managers working mainly within medical, legal and financial sectors but also technical, media and marketing
• Supervising project managers in all aspects of project management
• Managing the workload of the team
• Point of escalation for complaints; Post-incident adjustments; Supporting project managers and Quality department resolving the complaint as well as ensuring resolutions are completed
• Attending client meetings
• Close cooperation with Sales department and on-boarding of new clients
• Decision making in the recruitment of potential new resources in the production team
• Identifying training needs
• Providing internal training on a variety of production-related topics
• Arranging and participating in various internal meetings
• Holiday approval
• Carrying out staff appraisals, managing performance and disciplining staff;

• Main point of contact for all clients operating in medical sector
• Maintaining excellent client service standards
• Client account setup, including tailoring of translation teams specific to each account
• Management the entire cycle of various translation projects including translator communication, and budgeting
• In-house quality control
• Liaising with clients and producing project quotations
• Pre and post processing of a variety of different file formats depending on client requirements
• Analysis of files using translation memory tools
• Creation and management of glossaries
• Client and translator invoicing

• Management of the entire life-cycle of various translation projects, mainly within life-science, medical sectors
• Project planning, scheduling and resourcing
• Negotiating rates and deadlines with translators and reviewers
• Managing project finances and budgeting to ensure projects meet required margins
• Performing quality checks
• Accurate filing and archiving of all project related materials
• Pre and post processing of the documents
• Liaising with sales department to ensure smooth running of the project and client expectations

Responsible for smooth running of the office. Main tasks included:
• Managing filing systems
• Developing and implementing new administrative systems
• Maintaining personnel records
• Recording office expenditure
• Delegating work to staff and monitoring their work
• Being first point of contact for both potential and existing clients
• Responding to customer enquiries and complaints;
• Liaising with suppliers
• Planning events