Adam Puchalski

Responsibilities:
- Leading a Tier 2 Network Engineers team (up to 30 FTEs)
- Development of relationships with external and internal customers
- Maintaining, improving, integrating, and reporting on operational processes performance (continuous service improvement)
- Co-ordination of training plan (internal and external) for large network and security department (over 300FTEs)

Responsibilities:
- Participation in KT and service setup of newly created Network Operation Center
- 1st, 2nd and 3rd level of support for Atos France (technology: CISCO switches, routers, ASA firewalls and ACE load-balancers; BIG-IP F5; H3C (HP); Fortigate; Juniper; Checkpoint)
- Analyzing of reoccurring errors and testing data networks (Problem Management)
- Implementing standard and non-standard requests (Change Management)
- Real-time monitoring and reacting to issues occurring in the network (Incident Management)
- Team Leader of 2nd/3rd line support team

Responsibilities:
- Participation in KT and service setup of newly created Network Operation Center
- Monitoring and surveillance of customer network 24x7
- Maintaining error-free operation of Nortel's DMS switches
- Network faults analysis
- Reporting faults to external providers