пропозиції роботи
Adam Banasiewicz
Solution Specialist at ROCHE
Warszawa,
mazowieckie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Application Support
Zarządzanie zmianą
Badania kliniczne
CTMS
HP Service Manager
HTML
Zarządzanie incydentami
Technologia informacyjna
iOS
ITIL
JIRA
Microsoft Technologies
Service Desk
Siebel 7.x
Języki
polski
ojczysty
angielski
dobry
niemiecki
podstawowy
Doświadczenie zawodowe
Solution Specialist (by IT Kontrakt)
- L2 Technical Support Coordinator (tasks dispatcher, escalations, KPI review, metrics)
- Link between L1 and L2 Support teams (escalations, meetings, knowledge management)
- Coordinating complex activities (IE10 compatibility, licenses usage, app performance, VPN upgrade)
- Problem Manager role
- Interim Deployment Manager (during absences)
- Application Training & Access management for other Support Groups
- Rare data maintenance changes – from risk assessment to deployment.
- Handling complex, rare incidents - investigation, finding solutions.
- Working with Oracle database - business reports and as a help in investigation process
* Tech:
CTMS, Siebel CRM, iPad (iOS 6,7), Oracle SQL, OpenText Livelink Server, HP Service Manager, JIRA, HP ALM, MS Project
- Link between L1 and L2 Support teams (escalations, meetings, knowledge management)
- Coordinating complex activities (IE10 compatibility, licenses usage, app performance, VPN upgrade)
- Problem Manager role
- Interim Deployment Manager (during absences)
- Application Training & Access management for other Support Groups
- Rare data maintenance changes – from risk assessment to deployment.
- Handling complex, rare incidents - investigation, finding solutions.
- Working with Oracle database - business reports and as a help in investigation process
* Tech:
CTMS, Siebel CRM, iPad (iOS 6,7), Oracle SQL, OpenText Livelink Server, HP Service Manager, JIRA, HP ALM, MS Project
Specialist Application Management (Roche Pharma)
- L2/ L3 support for Clinical Trial Management System (4500 users worldwide)
- L2/ L3 support for iOS app (500 users worldwide)
- L2 support for Clinical Trial Portal application
- Incident and Standard Change management
- Ipad application release team membership
- Error Handling in eTrack (errors on Tibco layer)
- Data Maintenance Changes coordination
- Handling complex incidents - investigation, finding solutions, resolving
- Preparing precise instructions for 1st line of support
- Working with Oracle database - business reports, as a help in investigation process
- Test design and test execution
* Tech:
CTMS, Siebel CRM, iPad (iOS), Oracle SQL, OpenText Livelink Server, HP Service Manager, JIRA, HP QC, HP ALM,
- L2/ L3 support for iOS app (500 users worldwide)
- L2 support for Clinical Trial Portal application
- Incident and Standard Change management
- Ipad application release team membership
- Error Handling in eTrack (errors on Tibco layer)
- Data Maintenance Changes coordination
- Handling complex incidents - investigation, finding solutions, resolving
- Preparing precise instructions for 1st line of support
- Working with Oracle database - business reports, as a help in investigation process
- Test design and test execution
* Tech:
CTMS, Siebel CRM, iPad (iOS), Oracle SQL, OpenText Livelink Server, HP Service Manager, JIRA, HP QC, HP ALM,
IT System Administrator
- Account manager for international customer from airline sector
- Assigned to 15 customers, up to 400 users in the scope of service (1st, 2nd line of support)
- Diagnosing and solving simple, server-side issues
- Solving network, operating systems and applications issues (PC, Mac)
- Developing methods of progress for customers with outdated/ badly managed IT infrastructure
- Escalation of service requests to support partners – software and hardware
- Creation and management of IT documentation (protocols, procedures, etc)
* Tech:
Windows Server 2003-2008, Windows XP/Vista/7, Remote Assistance (Team Viewer, RDP),
VMware – basics, Blackberry Enterprise Server, Exchange Server 2010, WSUS Server, BackupExec
11.0/DLO, MS Office 2003-2010
- Assigned to 15 customers, up to 400 users in the scope of service (1st, 2nd line of support)
- Diagnosing and solving simple, server-side issues
- Solving network, operating systems and applications issues (PC, Mac)
- Developing methods of progress for customers with outdated/ badly managed IT infrastructure
- Escalation of service requests to support partners – software and hardware
- Creation and management of IT documentation (protocols, procedures, etc)
* Tech:
Windows Server 2003-2008, Windows XP/Vista/7, Remote Assistance (Team Viewer, RDP),
VMware – basics, Blackberry Enterprise Server, Exchange Server 2010, WSUS Server, BackupExec
11.0/DLO, MS Office 2003-2010
IT Support Specialist
- Complete IT upgrade process (audit, creating procedures, migrating users to new workstations)
- Servicedesk for 50 users (1st, 2nd line of support)
- Professional advice for managers in the fields of IT services, multimedia, software and hardware
- Building and managing IT suppliers database
- Performing complete order process (IT/multimedia equipment) from research to delivery
- Providing technical advice for renters of exhibit and office spaces
- Acting as an full support personnel in events on-site and abroad (Gdynia Design Days, ImagineCup, Fortis Young Design, Expo 2010 in Shanghai-China)
* Tech:
Windows XP/Vista/7, MS Office 2003-2010, VMware - basics, Windows Server 2008, Exchange Server 2010, Fotoware Index Manager/ Fotostation, Adobe CS 3, Sharepoint (frontend)
- Servicedesk for 50 users (1st, 2nd line of support)
- Professional advice for managers in the fields of IT services, multimedia, software and hardware
- Building and managing IT suppliers database
- Performing complete order process (IT/multimedia equipment) from research to delivery
- Providing technical advice for renters of exhibit and office spaces
- Acting as an full support personnel in events on-site and abroad (Gdynia Design Days, ImagineCup, Fortis Young Design, Expo 2010 in Shanghai-China)
* Tech:
Windows XP/Vista/7, MS Office 2003-2010, VMware - basics, Windows Server 2008, Exchange Server 2010, Fotoware Index Manager/ Fotostation, Adobe CS 3, Sharepoint (frontend)
IT Specialist / Webdeveloper / Owner
RASTER ADAM BANASIEWICZ
- Managing own company (acquisiting customers, negotiations, accounting)
- Servicedesk (1st, 2nd ) for customers from medical, financial and service sector (approx. 100 users in the scope of service)
- Selecting and delivering software, hardware due to customer requests
- Periodical classroom trainings (word, excel, PowerPoint, windows) basic and advanced level
- Creating agreements, safety procedures, regulations
- Building network infrastructure (up to 200 logic points)
- Implementation of approx. 30 web sites (design, coding, administration)
- Design, coding, administration, positioning (1st page in Google search results) of own website
* Tech:
HTML/CSS, Javascript, Adobe Photoshop, Corel Draw, Windows 95/98/2000/XP/Vista
- Servicedesk (1st, 2nd ) for customers from medical, financial and service sector (approx. 100 users in the scope of service)
- Selecting and delivering software, hardware due to customer requests
- Periodical classroom trainings (word, excel, PowerPoint, windows) basic and advanced level
- Creating agreements, safety procedures, regulations
- Building network infrastructure (up to 200 logic points)
- Implementation of approx. 30 web sites (design, coding, administration)
- Design, coding, administration, positioning (1st page in Google search results) of own website
* Tech:
HTML/CSS, Javascript, Adobe Photoshop, Corel Draw, Windows 95/98/2000/XP/Vista
Web Developer / IT Specialist (practice)
RUSJAN PPHU MICHAŁ RUSJAN
- Acquisiting customers from different sectors, approx. 100 users under service
- Implementation of approx. 30 web sites (design, coding, administration)
- Installation and configuration of desktop operating systems, applications
- Assembling of computer sets
- Building network infrastructure (based mainly on Molex and Telegartner products)
- Solving network, operating systems and applications issues
- Designing www layouts, corporate identity and other graphics
- Selecting and delivering of software, hardware due to customer requests
* Tech:
HTML/CSS, Javascript, Adobe Photoshop, Corel Draw, Windows 95/98/2000/XP
- Implementation of approx. 30 web sites (design, coding, administration)
- Installation and configuration of desktop operating systems, applications
- Assembling of computer sets
- Building network infrastructure (based mainly on Molex and Telegartner products)
- Solving network, operating systems and applications issues
- Designing www layouts, corporate identity and other graphics
- Selecting and delivering of software, hardware due to customer requests
* Tech:
HTML/CSS, Javascript, Adobe Photoshop, Corel Draw, Windows 95/98/2000/XP
Szkolenia i kursy
# Certificates:
Prince 2 Foundation
Professional Scrum Master I
ITIL Intermediate – Service Operation
ITIL Foundation
MCTS: Windows Server 2008 Active Directory, Configuration
MCTS: Windows Server 2008 Network Infrastructure, Configuration
MCTS: Windows 7, Configuration
MCTIP: Enterprise Desktop Administrator on Windows 7
FCNSA: Fortinet Certified Network Security Administrator
# Tech Courses:
SQL for Oracle DB – Intermediate
Siebel 7.8 Fundamentals
Microsoft Authorized Courses: MS-2071, MS-2072, MS-2262, MS-2285, MS-2368, MS-2370, MS-2276, MS-2277, MS-2277, MS-2278, MS-2279, MS-2830
# Interpersonal Courses:
“Reacting to customer reservations”
“Cooperation targeted negotiations”
“Personal skills”
Prince 2 Foundation
Professional Scrum Master I
ITIL Intermediate – Service Operation
ITIL Foundation
MCTS: Windows Server 2008 Active Directory, Configuration
MCTS: Windows Server 2008 Network Infrastructure, Configuration
MCTS: Windows 7, Configuration
MCTIP: Enterprise Desktop Administrator on Windows 7
FCNSA: Fortinet Certified Network Security Administrator
# Tech Courses:
SQL for Oracle DB – Intermediate
Siebel 7.8 Fundamentals
Microsoft Authorized Courses: MS-2071, MS-2072, MS-2262, MS-2285, MS-2368, MS-2370, MS-2276, MS-2277, MS-2277, MS-2278, MS-2279, MS-2830
# Interpersonal Courses:
“Reacting to customer reservations”
“Cooperation targeted negotiations”
“Personal skills”
Specjalizacje
IT - Rozwój oprogramowania
Zarządzanie IT
IT - Rozwój oprogramowania
Inne
Zainteresowania
Social aspects of IT, interesting music and film, design, drum playing, blogging
Inne
Ability to work in a team as well as on individual assignments, strong communication and self-learning skills, ability to work under time pressure, diligent and hardworking character.
Grupy
Business Marketing
Marketing Sekrety. Social Media Marketing. Marketing wirusowy, marketing szeptany, event marketing, experiential marketing, guerilla marketing, marketing doświadczeń, content marketing.
Design
czyli grafika komputerowa szeroko pojęta. Grupa dla wszysktich webdesignerów, operatorów DTP, projektantów.
make IT better
Chcesz pracować, lub pracujesz w branży IT? To jest idealne miejsce, aby podzielić się opiniami o pracy.
Informacje o stanowiskach w branży IT/Telecom
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