Aavez Bagwan

•Plan, develop, implement and evaluate human resources and labour relations strategies including policies, programs and procedures to address an organization’s human resource requirements.
•Advise employers and employees on the interpretation of human resources policies, compensation and benefit programs and collective agreements.
•Negotiate collective agreements on behalf of employers or workers, mediate labour disputes and grievances and provide advice on employee and labour relations.
•Research and prepare occupational classifications, job descriptions, salary scales and competency appraisal measures and systems
•Plan and administer staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs
•Manage programs and maintain human resources information and related records systems
•Hire and oversee training of staff
•Co-ordinate employee performance appraisal programs
•Research employee benefit and health and safety practices and recommend changes or modifications to existing policies.
•Prepare Organization charts (Visio) department wise.

•Maintain and update employee information, such as records of employee attendance, leave and overtime to calculate pay and benefit entitlements, using manual or computerized systems
•Prepare and verify statements of earnings for employees, indicating gross and net salaries and deductions such as taxes, union dues, garnishments and insurance and pension plans
•Prepare, verify and process all employee payroll related payments, including regular pay, benefit payments, and special payments such as bonuses and vacation pay
•Complete, verify and process forms and documentation for administration of benefits such as pension plans, leaves, share savings, employment and medical insurance
•Prepare payroll related filings and supporting documentation, such as year-end tax statements, pension, Records of Employment and other statements
•Provide information on payroll matters, benefit plans and collective agreement provisions
•Compile, review, and monitor statistical reports, statements, and summaries related to pay and benefits accounts.
• Prepare and balance period-end reports and reconcile issued payrolls to bank statements
• Identify and resolve payroll discrepancies
• May be responsible for the development or implementation of payroll policies, procedures or processes.

• Designing more than 3000 staff and labor payroll. Payroll for all workers is managed by timesheet received from site, timesheet is collected by electronically read proximity card given to all employees upon their arrival. Preparing D-Pay Cards for Labor & Bank Saving account for Staff. Provide salary review information, as required.
• Prepare and submit staff resource plan Coordinate with HR for sourcing and placement of new office staff, as required Define staff development needs and providing/arranging training, as required Ensure filing systems are maintained and up to date & Ensure effective transfer of files and records.
• Trustworthy with confidential and sensitive arranging hotel booking, airline booking looking after all the reservation and scheduling them accordingly.

• CANADIAN based process (SMT PRIMUS LOCAL and SMT AIRMILES LONG DISTANCE) Services include Long Distance & Local Phone Service, Talk Broadband (VoIP), Wireless services, Internet services (High Speed DSL & Dial-up) and business Internet Data Centre services including co-location, managed/shared hosting and managed services.
• Manages the residential customer’s first service experience with Primus (for long distance, cellular long distance, VoIP, Local, DSL, dial-up Internet customers). Responsible for answering all incoming customer calls through the ACD queue, providing prompt, courteous, accurate information and service to all residential customers and effectively resolving all inquiries/issues relating to sales and service. Handles a wide range of customer concerns/inquiries (range for billing/provisioning/plan etc.) including prospect email inquiries and performs all clerical/post call processing duties associated with incoming calls or emails.

•Dialing for a UK based process (3G). •Delivering daily number of sales. •Dialed for AUSTRALIAN process (HOLIDAYS CLUB and GOTALKCOMMUNICATION). •Convincing customer regarding what they are using now and what will they gain from now onwards and helping them to save as much as they can. •Deal directly with customers by telephone, electronically. •Respond promptly to customer inquiries •Handle and resolve customer complaints •Obtain and evaluate all relevant information to handle inquiries and complaints. •Perform customer verifications. •Process orders, forms, applications and requests. •Direct requests and unresolved issues to the designated resource. •Keep records of customer interactions and transactions

•Involved in providing in bond services.
•Receiving calls from all-round Maharashtra & Goa resolving there quires related to Airtel services.
•Providing additional information regarding new plans & schemes updated daily.