Waldemar Łukasz Świtalski

- work with country business to deliver complete business requirements
- involvement in project activities throughout SDLC
- participation in formulating each country`s implementation strategy
- management of the country business initiatives and communication
- close work with the country businesses to help them assess their needs and translate them to projects/deliverables
- first point of contact for the business needs and being responsible for the effective solution delivery for the country
- organization and coordination with the technical teams for project implementation
- supervision over project activities
- ensuring that proper business requirements are delivered according to approved project schedule and that the quality has been met

- product management and development (credit and debit cards)
- product documentation management
- monitoring Polish market`s propositions
- supporting Sales Department in terms of product presentation
- defining customers` needs and expectations
- preparing Scope of Work for new projects and new functionality implementations
- analyzing compliance issues
- taking part in building up a new Global Product Management and Innovation team

- analyzing data from the branch network and from the market
- creating new work models for the branches
- managing branch network re-organization project (branch opening hours, new sales supporting tools)
- presenting new approach models for Regional and Group Branch Managers

- participation in a business development project (HSBC Premier services for Poland, Czech Republic and Slovakia)
- CEE market research and analyzing
- coordinating information gathering and flow within the region
- preparing new product propositions for CEE markets
- joint initiatives with operational, marketing and project teams held locally and internationally
- expertise support delivered to IT & development teams
- sign-off process completing

Manager role:
- managing work of 10-people`s team
- AOP planning
- decision making (waivings, changes in contracts with customers)
- coordinating projects (Six Sigma, enhancements)
- contacts with outsourcers
- taking part in building up strategies for the future development

CS Specialist role:
- customer service for CF clients (information, requests) – loans, retail credits, credit cards
- operations on customers` accounts
- preparing standard correspondence for customers and other banks
according to the Polish banking law (confirmations, bank certificates)
- contacts with the Bank`s representatives and dealers
- preparing and updating operational procedures for credit cards
- training other HSBC employees in credit cards (products, systems,
procedures)