Sylwia Pernal

- Coordinating a team of 7-8 people - preparing work schedules; gathering statistics; conducting weekly and bi-weekly conference calls with teams based overseas
- Coordinating complex technical projects including system migration of the World’s largest hotel chains including Hilton, Moevenpick, Rezidor
- Uploading and managing content and promotions on lastminute.com for individual hotels and international chains (Caesar’s, MGM, Hilton, IHG)
- Creating and modifying processes and best practices across the organization
- Accountable for knowledge transfer during transition projects
- Accountable for supporting complex on-line products offerings and sales
- Training hotel suppliers on extranet systems in English and French
- Quality checking of products and ensuring good quality data
- Creating and running ad-hoc reports
- Running the investigation in order to help to identify responsible for the loss/tech errors

- Creating and modifying processes and best practices across the organization
- Accountable for knowledge transfer during transition project
- Accountable for supporting complex on-line products offerings and sales
- Putting on sale new hotels. Managing site content
- Uploading hotel offers. Ensuring that proper descriptive content is represented for the products
- Training hotel suppliers on extranet systems in English and French
- Quality checking of products and ensuring good quality data

- Creating products for weekly/special promotions. Being a liaison person for the suppliers
- Implementing ad-hoc suppliers’ requests pre- and during the campaign
- Allocating new spa offers and products on website
- Contacting suppliers regarding new promotions
- Negotiating new deals and promotions
- Creating offers to go on website
- Being responsible for correct information being shown on website
- Preparing product descriptions in HTML
- Preparing daily sale reports to count daily conversion

- Operating lastminute.com Trade Desk as a support for London and Paris theatres
- Coordinating French Lifestyle (managing group of 10 people; participating in weekly conference calls with office in Paris and Rabat; coordinating improvements projects)
- Preparing reports and daily callovers
- Answering calls from theatres and managing their requests
- Answering e-mails from theatres and managing their requests