пропозиції роботи
Piotr Wojtanowski
Network Engineer, FedEx Express
Coventry,
Anglia,
Wielka Brytania
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Call Center Administration
Cisco Call Manager
Cisco Certified
Cisco Networking
Cisco VoIP
ITIL
Project Management
Switching
VoIP
CCNA Voice
UCCX
MCSA Windows Server 2008R2
CCNA Routing & Switching Certificate
call recording
Języki
angielski
biegły
Doświadczenie zawodowe
Network Solution Architect - VoIP
Fedex Express - UK
• Working in EMEA Voice Core team delivering central EMEA solutions for IP telephony
• Project Management and expertise of various technologies and solutions in the firm
• Project containment – creating project plans/life-cycles, organising meetings, managing, reviewing contracts, keeping track of and placing vendor orders - retail and marketplace trends
• Work closely with the Central Support team including Key Stakeholders, Business & Tech Partners involved within projects
• Off-site and on-site training to end-users
• Maintaining meetings and events, especially with vendors in order to support IPTEL applications
• Co-ordinating with network and InfoSec teams on Central Collaboration VoIP designs
• Profound analysis of technical documents, test plans, business cases and other key deliverables.
• Managing Cisco Call Manager Cluster, UCCX and Unity Central Systems
• Managing Cisco VCS, TMS
• Managing central call and screen recording – Calabrio
• Deploying new sites, migrating legacy tel. to Cisco VoIP across EU – Enterprise Network Infrastructure Design and Architecture
• Working closely and managing Layer 1 support teams - Mentor
• Responsible for upgrading CUCM, Unity, UCCX, Calabrio across EMEA
• Troubleshooting issues related to IP-telephony centralised systems – Dial plan, MGCP voice gateways, SIP trunks (L-3 Support)
• Deploying/Configuring IVR/Contact Centre to Inside Sales and Customer Services Team, using UCCX (scripting)
• Project Management and expertise of various technologies and solutions in the firm
• Project containment – creating project plans/life-cycles, organising meetings, managing, reviewing contracts, keeping track of and placing vendor orders - retail and marketplace trends
• Work closely with the Central Support team including Key Stakeholders, Business & Tech Partners involved within projects
• Off-site and on-site training to end-users
• Maintaining meetings and events, especially with vendors in order to support IPTEL applications
• Co-ordinating with network and InfoSec teams on Central Collaboration VoIP designs
• Profound analysis of technical documents, test plans, business cases and other key deliverables.
• Managing Cisco Call Manager Cluster, UCCX and Unity Central Systems
• Managing Cisco VCS, TMS
• Managing central call and screen recording – Calabrio
• Deploying new sites, migrating legacy tel. to Cisco VoIP across EU – Enterprise Network Infrastructure Design and Architecture
• Working closely and managing Layer 1 support teams - Mentor
• Responsible for upgrading CUCM, Unity, UCCX, Calabrio across EMEA
• Troubleshooting issues related to IP-telephony centralised systems – Dial plan, MGCP voice gateways, SIP trunks (L-3 Support)
• Deploying/Configuring IVR/Contact Centre to Inside Sales and Customer Services Team, using UCCX (scripting)
System and network administrator
Maple Systems UK
• Supporting users and network administrators over the telephone and by email.
• Maintain the company’s network infrastructure.
• Responsible for networking, design, installation and maintenance services.
• Networking and providing support for Windows and Office issues.
• TCP/IP networking and hardware maintenance and repair including printers and VOIP systems.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop, server operating systems 2008R2, SBS, 2012R2
• Windows XP to 7,8 migration
• Installing and operating third party software – VMware, 3CX, Sage, OTRS, Screen Connect etc.
• Management of the daily data backup and retrieval scheme.
• Applying patches in accordance with company procedures.
• Maintain the company’s network infrastructure.
• Responsible for networking, design, installation and maintenance services.
• Networking and providing support for Windows and Office issues.
• TCP/IP networking and hardware maintenance and repair including printers and VOIP systems.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop, server operating systems 2008R2, SBS, 2012R2
• Windows XP to 7,8 migration
• Installing and operating third party software – VMware, 3CX, Sage, OTRS, Screen Connect etc.
• Management of the daily data backup and retrieval scheme.
• Applying patches in accordance with company procedures.
Freelance Network Engineer
Self-Employed
Various freelance project - mainly networking
Projekty
Calabrio Call recording for EMEA
Purchase servers, licences etc.
Deal with vendors and internal teams to coordinate the work
Workout all technical needs, such as Firewall request, server sizing, storage capacity.
Responsible for testing new deployment and internal communication
Implementation production environment.
The purpose of this project is to upgrade existing central recording system to higher version used in EMEA, centralize local servers to VM infrastructure in two DC. The system is directly connected to Cisco Call Manager cluster where over 50000 calls are recorded.
Zakres obowiązków
Prepare project planPurchase servers, licences etc.
Deal with vendors and internal teams to coordinate the work
Workout all technical needs, such as Firewall request, server sizing, storage capacity.
Responsible for testing new deployment and internal communication
Implementation production environment.
Avaya to VOIP - Stoke UK Fedex
Vendor management
Cisco ISDN MGCP router configuration
Cisco Call Manager configuration - Dial plan
Peterconnects - reception attendant console implementation
Testing and production deployment.
Analog to VOIP migration project requires planning decommission old Avaya PABX system, configure Cisco devices ( router, switches, phones, PCs) for 300 users. Configured IP telephony attendant receptionist Peterconnects solution.
Zakres obowiązków
Project planVendor management
Cisco ISDN MGCP router configuration
Cisco Call Manager configuration - Dial plan
Peterconnects - reception attendant console implementation
Testing and production deployment.
Nortel to VOIP - CDG Paris Fedex
Vendor management
Cisco ISDN router configuration
Cisco Call Manager configuration
Peterconnects - reception attendant console implementation
Testing and production deployment.
Analog to VOIP migration project requires planning decommission old Nortel PABX system, configure Cisco devices ( router, switches, phones, PCs). Over 500 phones, 3 voice gateways 600 users.
Zakres obowiązków
Project planVendor management
Cisco ISDN router configuration
Cisco Call Manager configuration
Peterconnects - reception attendant console implementation
Testing and production deployment.
Szkolenia i kursy
CCNA Collaboration, CCNA, CCNP Routing Switching, VMware, Calabrio call recording, MCSA
Edukacja
Computer Hardware and Software Engineering, inżynierskie
Coventry University
Specjalizacje
Call Center
Inne
Inżynieria
Telekomunikacja
IT - Administracja
Administrowanie sieciami
IT - Administracja
Administrowanie systemami
IT - Administracja
Zarządzanie usługami
Inne
Currently working in the UK but planning to move back to my home town Poznan, I can also work remotely.
Grupy
IT – Praca dla osób z charakterem
Grupa zrzesza informatyków oraz konsultantów branży IT. Dyskusje oraz możliwości współpracy to cel tej grupy.
TELEKOMUNIKACJA
Info ze świata telekomunikacji i teleinformatyki w ujęciu biznesowym i prawnym; zmiany personalne w branży; proces wdrażania nowych technologii w życie;
