Nomie Marie Madrid

 Provide general administrative and clerical support
including mailing, scanning, faxing and copying to
management.
 Answered inquiries concerning standardized policies,
procedures and regulations.
 Maintain electronic and hard copy filing system.
 Perform data entry and scan documents.
 Maintain contact lists
 Responsible for sending document/parcel through courier
 Monitor daily staff attendance.
 Maintain office supplies for department
 Arranging Visa
 Placing Purchase Orders to Supplier
 Making Invoice, Purchase Order in Quickbooks/ Zoho.
 PO follow up, invoicing, payments follow up
 Quote the clients according to their needs.

Delivers a positive customer experience, to solve
situations when orders do not meet the customer’s
expectations and work with internal departments to find
solutions to customer issues.
 Manages daily customer emails and phone calls
 Investigates and solve customer issues and ensures
proper resolution of the problem
 Uses own initiative to find new solutions for unusual or
problematic situations regarding the customer’s order to
ensure the best experience of the client
 Enhances the value of the positive customer experience
through the knowledge, information, and advice given