Michal Sobolewski

• Managing various departments of the Business Unit with responsibility for management of all cash and operational functions for the business. Leading the team of 30 employees and motivating to achieve the highest standards.
• Maximising sales within my departments through detailed analysis and management of multiple brands whilst maintaining high retail and customer service standards.
• Stimulating the teamwork and employee involvement into the company goals which helped to maintain the order in the stockroom and the sales floor.
• Through the delegation and creating the atmosphere my departments were more competitive with the ones from the other stores of the company.

• Implementing aggressive and effective advertising in order to gain bigger market share.
• Prepared marketing plan by establishing sales and pricing strategies, objectives plan, schedules and assignments taking into consideration pricing strategies of competitors.
• Improved product marketability and profitability by researching, identifying, capitalizing on market opportunities, coordinating marketing development with research and development.

The internship included managing all departments of the hotel. I was being transferred from one department into another one so that to get to know organisation of the American company. I was working in the following roles:

Sales and Marketing Manager (4 months)
• Managing sales team of 3. Responsible for monitoring the team, training and coaching. Responsible for meeting sales targets.
• Comparing our offer with offers of the competitors, analysing collected data and tendency on the market. Changing marketing and pricing accordingly.
• Negotiating contracts with suppliers. Providing marketing stock to the hotel. Advertising. Merchandising of services.

Customer Service & Operations Manager (8 months)

• Managing customer service and front desk staff (team of 8 employees): monitoring, coaching etc.
• Responsible for smooth resolving of all complaints by customer service team. Improving operation of our hotel using constructively complaints and guests suggestions.
• Ensuring smooth administrative operations of the department: analysis and improvement of all operations connected with customer services, reservations, organization of events, inter- and intra- communication of the hotel.

Finance Trainee Manager (6 months)

• Responsible for the day to day finance operations (administration connected with pay – cheques).
• Overlooking all the contracts in order to keep the profitability at the correct level.
• Analysing expenses for human resources in order to avoid overstaffing in the certain months.