Małgorzata Gaciek

Leading team of twenty nine members divided in three groups dedicated to NL/BE, IT/ES and FR and supporting two Deputy Team Leaders in their tasks.
Monitoring daily actions of the team to ensure all booked containers are loaded as per bookings and all documentation (load files, special cargo manifests and DG declarations, etc.) provided to the terminals, planners, vessel operators and port authorities in timely manner.
Effectively communicating and cooperating with Partner lines representatives, vendors and colleagues from other offices and departments to organize pre- and post - vessel arrival actions and documentation
Updating and documenting existing processes as Standard Operating Procedure.

Active leading team of seventeen employees divided in three groups and succesful daily cooperation with six Front lines (DE, AT, SE, FI, PL, UK);
Managing the booking creation process by ensuring customer orientated approach and high quality performance of the CSS Team;
Solving issues connected with daily booking creation process to keep the proper booking flow in line with agreed KPI;
Monitoring team's productivity and motivating employees to reach given objectives;
Organizing and coordinating direct e-mail and phone contact with internal and external customers;
Update od SOP document and prepare Manuals regarding booking prosess;

Active leading team of fifteen employees and succesful daily cooperation with six Front lines;
Managing the booking creation process by ensuring customer orientated approach and high quality performance of the CSS Team;
Solving issues connected with daily booking creation process to keep the proper booking flow in line with agreed KPI;
Monitoring team's productivity and motivating employees to reach given objectives;
Organizing and coordinating direct contact with internal and external customers;
Supervising and supporting creation and update of SOP document;

Leading team of three employees;
Keeping direct contact with internal customers to secure fluent booking creation process;
Creating bookings by following instructions given by Front lines;
Training new joiners as well as monitoring and reporting their progress;

Creating bookings by following instructions given by Front lines;
Keeping direct contact with internal customer to create bookings in accordance with customers' expectations;
Training new joiners;

Keeping active internal and external customers' contact;
Issuing invoices;
Considering claims, checking contracts and updating internal data base;
Preparing documentation, accounting, vindication, bidding for a contract, selling gas;

Basic correspondence with external customers and agents;
Preparing basic offers and sale statistics;
Import booking creation;
Checking export invoices;
Preparing promotion campaign, liaison with agencies in designing advertising materials;
Organizing events and banquet;

Responsibility for assisting to President of the Board and managers;
Preparing sale statistics;
Corresponding with clients;
Preparing Power Point presentations;
Checking export invoices;
Organizing daily office work;