Łukasz Ciahotny

- Second Line Support of wide system used in the applications risk assessment process – phone, email, remote access
- Proactively identifying, investigating, researching and solving user questions/ problems/ requests
- Actively proposing improvements of the tool.
- Summarizing findings, conclusions, and recommendations in presentations and reports
- Support other employees regarding the creation and life cycle of the software components
- Creating process documentation, training materials, presentations
- Conducting training sessions for new joiners and new users
- Ensuring that all data are correct and consistent
- All other duties as assigned

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures
• All other duties as assigned

• New business migration duties, establishing company on the Czech Market
• Project management - implementation and coordination Licituj.cz - Czech language version of the Polish auction web site Podbij.pl
• Preparing advertising campaigns / e-marketing: Google AdWords campaigns, link building, banner campaigns, social media campaigns
• Cooperating with advertisers, preparing marketing materials
• Managing PR of Licituj.cz project (creating a positive brand image on social networking sites, online forums, writing Licituj.cz blog )
• Creating product descriptions in Czech, Polish and English using CMS tools
• Implementing new ideas, supporting implementation of new payment methods
• Analyzing e-market trends and competitors to provide innovative solutions
• Contacting trade partners (suppliers, outsourcing companies) – coordinating contracts, negotiating rates
• Performing customer service duties (complaints, conclusions, requests)
• Translating of the entire site into Czech language

• Contact with the customer in the project
• Shooting spherical panoramas across the Poland
• Image processing

• Photographing cultural events in Poland and the Czech Republic
• Creating the online image gallery
• Image processing
• Writing articles