Lucyna Mach

Exposure to client Senior Management
Responsible for managing the focal point relationship with allocated Client contacts, for the process globally
Focuses on maintaining a good spirit, through pro-active communication, coaching and counseling, in line with policies and procedures
Schedules, prioritizes and allocates work to the team leader and individuals
Ensure that process is executed in line with the DTPs and other client specific instructions
Has the prime responsibility for keeping the process documentation accurate and up to date
Ensures clear and concise communication within the team and drives good group spirit
Prepares and delivers process status presentations to client and internally which highlight alternatives, recommendations, implications and risks
Is a key stakeholder for project related activities driven by client
Monitors the staffing adequacy and put the case forward if the team sizing is inadequate
Works with Delivery centers (Krakow, Manila, Bangalore) to ensure sourcing processes is completed timely and people selected to join the team are of the high quality.
Works with account PMO to execute all admin requirements in line with the process


Requirements:

Background: business, preferably finance/accounting
Ideally delivery experience should cover some or all of the subject matter areas key for this role: Help Desk, Procurement, VMD
5 years experience in the F&A service delivery
Experience in driving groups to work in a service oriented, customer focused environment
Fast learner - expected to comprehend process details to be able to conduct value adding discussion about project assessment, process issues, improvement areas etc
Demonstrate well-developed interpersonal, communication and influencing skills
Team player with excellent people management skills
Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency
Excellent analytical skills - ability to conclude from large amount of data and translate the conclusions into strong client discussions/negotiations positions
Pragmatic problem-solver, forward thinker with independence of thought
Able to work flexible office hours especially towards late afternoon, early evening CET to overlap with Pacific Time Zone for client meetings and interactions
Readiness to travel globally

• Growing the reporting and CI role and committed to its success.
• Developing the business to ensure increased result, profitability.
• Supervision over a group of 20 people (2 teams); delivery of project results based on coordination of Team Leads work;
• Initiated cross - training with other departments to improve work flow and streamline project competitions (e.g. TVC to ILC report, Missing Volume report)
• Management of ISIC project for EMEA Centers,
• Coordinate automation project for EMEA and Global Centers (Brazil, Costa Rica)
• Supporting OH Assessment Project for Krakow Centers,
• Process reporting in co-ordination for all Krakow contract;
• Regular reporting to Global Lead’s, both verbal and written, on department results, issues and proposed solutions;
• Supervision of delivery of predetermined SLA’s and KPI’s
• Preparation of quarterly reports for the internal audit, control and monitoring activities for SOX purposes
• Providing information regarding accrued benefits
• Guidance and staff motivation
• Responsible for the administration and efficient daily operation
• Leading and coaching a group of 14 Reporting and Controls Analyst,
• Preparation of periodical reports, distributing and coordination of daily tasks for agents, constant cooperation with the client.
• Responding to scheme members’ queries (emails, letters, notes from call centre)

Trainer on;
• MS Office – advanced Excel
• Visual Basic
• IPAQ – training on product

• Managing the project team
• Analyzing and prioritizing competing business needs
• Identify business problems and propose solutions
• Work with the L&K center teams to create a Six Sigma Training Policy and Training Contract, so that people that get enroll make a commitment to finish the training and also to keep working on CI initiatives.
• Define team members for each project
• Create project plans
• Estimate resources needed and create business cases
• Using MS Excel to obtain required information from large data sets and visualize information
• Gathering information from multiple sources (databases, cooperating teams)
• Providing leadership, training and supervision

• performs a liaison function between the business side of an enterprise and the providers of services to the enterprise
• analyze, communicate and validate requirements for changes to business processes
• Categorizing and prioritizing issues using Affinity Diagrams

• Assistance in preparation of various presentation reports and ad hoc analyses for Management and external users
• Assistance in major project initiatives as required
• Ownership of updating and maintaining financial records in Innovation data base for selected innovation projects

• Application development
• Scripts update
• Database maintenance and SQL scripts update,
• Analysis of the client process (including assistance in the application implementation and entering data into it)
• consultancy services (in English) during transition Accounts Payable processes for European clients
• enhancing business processes and implementation of a new financial system
• Invoice processing in SAP and in E-Work Flow
• handling vendor calls and providing accurate response to all A/P inquiries
• preparing account reconciliation
• managing relationships with Vendor Credit Controllers to ensure prompt payment

• MS Office - especially advanced Excel

Trainer on;
• MS Office - especially advanced Excel