Krzysztof Tracz

Krzysztof Tracz

IT Specialist
Kraków, małopolskie

Języki

polski
ojczysty
angielski
podstawowy

Doświadczenie zawodowe

Aon Hewitt
IT Specialist
Aon Hewitt
- wsparcie użytkowników level 2
Dell Sp. z o.o.
Polish Technical Support
Dell Sp. z o.o.
 Polish Technical Support – troubleshooting hardware issues, dispatch repairs
 DSP line – support for onsite engineers, rebooking parts, mechanical damage and liquid spillage reports, reporting to case owners
 DSS line – paid software support for Polish customers, solving issues by remote desktop and on phone (OS reinstall, virus/malware removal, network setup, add printers and other 3rd part devices, other)
 Alienware, XPS line – support for Polish customer with premium class systems
 OWR line – troubleshooting and selling parts for out of warranty systems
Lanox
Project Manager
Lanox Sp. z o.o.
 Project manager “LANOX Corte” – creation and developing software for steel company. Management of budget, resources, team. Implementation of software
 Creating network infrastructure
 Troubleshooting and repairing customers systems – hardware and software (also onsite)
 Preparing systems configuration for customers and assembling systems from booked parts

Szkolenia i kursy

Prince2 Foundation - APMG-International
 Microsoft® Certified IT Professional (Server Administrator 2008)
 Soft skill training in DELL
Project team management based on PRINCE 2
Project budgets based on PRINCE 2  Microsoft Certified IT Professional (70-642, 70-640, 70-646)

Edukacja

Logo
Computer science and econometrics, inżynierskie
Wyższa Szkoła Ekonomii i Informatyki w Krakowie

Specjalizacje

IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Zarządzanie projektem
Obsługa klienta
IT/Telekomunikacja

Zainteresowania

football, skiing, new technology (pc, mobile)

Inne

driver license B cat.