Krzysztof Kościelski

IT & Business Consulting / Services including but not limited to the combination of 1st, 2nd and 3rd level support duties like: day to day maintenance and repair of hardware/software, Network installation, development, monitoring and maintenance, user support, procurement assistance, Service Desk Plus administration, etc.

IT & Business Consulting / Services

* Testing, characterizing and software bugs tracking,
* Creating and implementing of test plans,
* Verifying new implementation basing on specification,
* Providing status reports to Business Analyst,
* Recognizing and escalating "project show stopper" issues to Business Analyst,
* Working with developers to assist during the bug resolution process,
* Provide detailed information for developers in order to recreate the problem,

* Support implementation projects:
• Troubleshooting with clients, and increase overall customer satisfaction
• Configuration of MrTed Talentlink
• Contribute to the design of processes and tools enabling cost effective, fast delivery and excellent quality of the above services
* Designing, developing, and maintaining training programs for MrTed's Talentlink product suite
* Train internal Polish staff and clients in (the use of) MrTedTalentlink
* Structure, design, write, produce and maintain high quality, complete and accurate, product User and Configuration Guides in Robohelp application and working closely with the Development Team and Implementation Team to ensure documents are technically correct.

* Ensure DS team complete all duties outlines in DS duties document
* Team ethics and professionalism
* Providing a first point of escalation for the team in respect of service/delivery issues
* Daily and hourly management of resources
* Problem monitoring, resolution and escalation
* Taking part in implementation projects
* Project and deliver ad-hoc reports
* Manage Disaster Recovery Plan documents
* Achieving and maintaining agreed service levels
* Ensuring the DS perform to the levels expected in their job description
* Responsible for conducting and completing annual appraisals
* Work to ensure a cohesive and highly motivated team environment with responsibility for effective skills transfer between team members
* Communication channels between Line Management and the Team
* Responsible for writing and reviewing team objectives
* Staff training and development
* Daily / weekly / monthly reporting
* Assisting in the planning and implementation agreed changes to delivered services

Administer the electronic timesheet management system for the Alexander Mann Group.
- Process expenses incurred by employees for payment
- Consolidate and delivery monthly expense reports to Finance
- Set up new employees onto database within agreed SLA
- Deliver reports to Finance and Management Accounts Departments within agreed SLA
- Final acceptance and consolidation of AMS employees’ expenses
- Update database records following strict processes
- Project manage any changes to system
- zTelligence administration (online survey system for AMS and for AMS clients) including accounts set-up, managing access and permission rights; maintenance of the system, creation and deploy of surveys for Alexander Mann Group and for AMSG clients, management of result and providing reports reflect.

Asset Management/Computer Specialist (IT)/Helpdesk/Customer Service
Contract for specified period of time

Duties:
- Project manage any changes to system
- Software and hardware audit (+400 users)
- Database administration
- Maintenance of the system
- IT Technical team support (+450 users)