пропозиції роботи
Krzysztof Adamczak
SAP CLM System Support Specialist - open for remote job offers (b2b)
Poznań,
wielkopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Active Directory
Cisco Certified
Computer Hardware Installation
Computer Software Training
Github
HP Service Manager
IT Management Software
JIRA
Microsoft Exchange
Microsoft Office
Office 365
Remedy Ticketing System
Service Desk
SQL
VMware
VPN
Incident management (ITSM)
pomoc techniczna
Service Now
PL / SQL
SAP data migration
Data Migrationa
BMC Remedy Service Desk
Strong teamwork skills as both a leader and team member.
Excellent communication and organizational skill. Fluent in both English and Polish.
testy UAT
ITILv3
IT Outcourcing
IT Service Management, Team Leadership, Project Management, ITIL, Business Analysis, Knowledge Management, Process Modeling
Computer Software and hardware knowledge
UAT testing
Troubleshooting OS and Network performance issues.
Customer service skills
Office 365 Administrator
Computer Hardware Troubleshooting
SAP Fieldglass
DocuSign
SAP CLM
Travelinsight
Języki
polski
ojczysty
angielski
biegły
Doświadczenie zawodowe
SAP CLM System Support Specialist
- Performing support for SAP CLM by responding to support desk tickets, tracking problems/issues, and following up with power users (2nd / 3rd line support)
- Monitoring and resolving system health and longevity issues, whenever they occur
- Supporting the application lifecycle and operational stability through professional execution of IT support processes (Incident, Change, Problem, Knowledge Management)
- Gathering, analyzing and documenting business and functional requirements. Translate needs of the business, such as those expressed in Change Requests, into applicable system design solutions
- Supporting DocuSign Integration and Approval Workflows
- Creating test scripts and performing smoke, regression and non-regression testing for SAP CLM within new enhancements or releases
- Coordinate system upgrades between involved teams
- Supporting Data Migration within new sites releases
- Working with Oracle Developers to effectively understand the business enhancements and to define the scope of requested changes in order to align SAP CLM and Data Migration enhancements
- Coordinating testing resources including: estimating testing schedules, reporting on defects and testing progress
- Executing and documenting the test scripts, articulating and troubleshooting test failures
- Supporting business within User Acceptance Testing
- Supporting other Team members within daily operations (e.g. incident analysis, building SQL queries)
- Monitoring and resolving system health and longevity issues, whenever they occur
- Supporting the application lifecycle and operational stability through professional execution of IT support processes (Incident, Change, Problem, Knowledge Management)
- Gathering, analyzing and documenting business and functional requirements. Translate needs of the business, such as those expressed in Change Requests, into applicable system design solutions
- Supporting DocuSign Integration and Approval Workflows
- Creating test scripts and performing smoke, regression and non-regression testing for SAP CLM within new enhancements or releases
- Coordinate system upgrades between involved teams
- Supporting Data Migration within new sites releases
- Working with Oracle Developers to effectively understand the business enhancements and to define the scope of requested changes in order to align SAP CLM and Data Migration enhancements
- Coordinating testing resources including: estimating testing schedules, reporting on defects and testing progress
- Executing and documenting the test scripts, articulating and troubleshooting test failures
- Supporting business within User Acceptance Testing
- Supporting other Team members within daily operations (e.g. incident analysis, building SQL queries)
IT Analyst
Back-end support for Active Directory (including PowerShell scripting) and Exchange (via both Exchange Management Console and Exchange shell commands).
Managing of Microsoft Exchange Console.
1st and 2nd line support – troubleshooting of IT related problems software and
hardware - Windows and Mac OS X based issues, mobile - both iOS and Android, printers and networking.
Troubleshooting and resolving various end-user software issues, including Office 2003-2013, RSA application, SAP (basic; including APO reporting), AS400 (user management), MS CRM (user management), VPN applications
Manually entering data into various ticketing systems (VSM, BMC Remedy, BMC RemedyForce, Touchpaper, ServiceNow, SupportWorks)
Fallowing internal and clients' procedures.
Ensuring that actions are taken within SLA.
Take ownership of user problems and follow up the status of problems on behalf of the user
and communicate progress in a timely manner.
Provide basic training in MS Office applications used within the Association (Word,
Excel, Outlook, PowerPoint)
Managing of Microsoft Exchange Console.
1st and 2nd line support – troubleshooting of IT related problems software and
hardware - Windows and Mac OS X based issues, mobile - both iOS and Android, printers and networking.
Troubleshooting and resolving various end-user software issues, including Office 2003-2013, RSA application, SAP (basic; including APO reporting), AS400 (user management), MS CRM (user management), VPN applications
Manually entering data into various ticketing systems (VSM, BMC Remedy, BMC RemedyForce, Touchpaper, ServiceNow, SupportWorks)
Fallowing internal and clients' procedures.
Ensuring that actions are taken within SLA.
Take ownership of user problems and follow up the status of problems on behalf of the user
and communicate progress in a timely manner.
Provide basic training in MS Office applications used within the Association (Word,
Excel, Outlook, PowerPoint)
Field Service Engineer
Source Graphics
Performs 3D printer maintenance, troubleshooting and repair in a complex environment.
Provides complete support coverage for HP, Canon and KIP large format equipment in order to maintain the highest possible uptime for the customer.
Provide customer training on assigned products to improve end user knowledge of equipment functionality
Evaluates the effectiveness of current printer maintenance procedures; makes improvements as necessary.
Provides technical guidance on the troubleshooting of manufacturing breakdowns.
Communicates with customers on maintenance requests to improve customer satisfaction.
Maintain equipment log and provide reporting as required.
Provides complete support coverage for HP, Canon and KIP large format equipment in order to maintain the highest possible uptime for the customer.
Provide customer training on assigned products to improve end user knowledge of equipment functionality
Evaluates the effectiveness of current printer maintenance procedures; makes improvements as necessary.
Provides technical guidance on the troubleshooting of manufacturing breakdowns.
Communicates with customers on maintenance requests to improve customer satisfaction.
Maintain equipment log and provide reporting as required.
Computer Technician
Royal Tech Computer Service
Install, configure, and troubleshoot hardware and software on desktops and laptop computers.
Install, troubleshoot, and repair printers, scanners, monitors and copiers.
Virus and spy-ware removal.
Internet and network setup.
On-site Computer Repairs for homes and businesses.
Custom built computer systems (custom specifications).
Wireless networking and router installation.
DSL and Cable Configuration.
Virus removal / Firewall Protection.
Spyware shields, Pop-Up Blockers.
Software and Hardware upgrades.
General Maintenance.
System Restoration.
Hard Drive Data Recovery.
Remote Support.
Install, troubleshoot, and repair printers, scanners, monitors and copiers.
Virus and spy-ware removal.
Internet and network setup.
On-site Computer Repairs for homes and businesses.
Custom built computer systems (custom specifications).
Wireless networking and router installation.
DSL and Cable Configuration.
Virus removal / Firewall Protection.
Spyware shields, Pop-Up Blockers.
Software and Hardware upgrades.
General Maintenance.
System Restoration.
Hard Drive Data Recovery.
Remote Support.
Manager/Supervisor
House Plus Cleaning Service
Supervision of the teams working for the company.
Providing customer service, including resolving any issues.
Hiring and training of the personnel.
Providing in house estimates.
Maintain data base of clients.
Daily bookkeeping activities.
Preparing payrolls.
Providing customer service, including resolving any issues.
Hiring and training of the personnel.
Providing in house estimates.
Maintain data base of clients.
Daily bookkeeping activities.
Preparing payrolls.
Computer Specialist/Clerk
Przedsiebiorstwo MUSI SA
Responsible for maintenance and update of the computers.
Performed data entry.
Operated fax and Xerox machine.
Performed data entry.
Operated fax and Xerox machine.
Szkolenia i kursy
ITIL Foundation v3
CCNA preparation course
Network Administrator course
ProJet 3x00 PRT 2001 Hands-On_Training
ProJet 1x00 Hands-On_Training
KIP 700/7100 course
Graphtec training
HP training
CCNA preparation course
Network Administrator course
ProJet 3x00 PRT 2001 Hands-On_Training
ProJet 1x00 Hands-On_Training
KIP 700/7100 course
Graphtec training
HP training
Edukacja
Business Administration and Management, General, magisterskie
CALIFORNIA STATE UNIVERSITY-FULLERTON
Information Technology - Systems, licencjackie
Uniwersytet Zielonogórski
Post-Secondary School Diploma, The Information Technology Specialist, średnie
IT Institute
Grupy
