Kornelia Bartoszek

09.2009 - present Shell Polska sp. z o.o. – Zabierzów
A global group of energy and petrochemicals companies with around 101,000 employees in more than 90 countries and territories

09.2012 - present
Team Leader Support (0,8 FTE) – Team Management – Provide Coaching to team members and new joined Team Leaders, Provide Feedback and Guidance, Provide team leadership as Representative, Ensure compliance of policies and procedures, Ensure Compliance of operational SLA’s and KPI’s, Coordinate Team Logistics, Ensure back-up structure, Facilitate problem solving and collaboration, Ensure necessary access and training on the team, Coordinate task accomplishment by Workflow Tool, Dealing with issues and assisting with escalations which have been referred to Manager, People Management - Attendance/Leave Management for sub-team, One to Ones, Communicate team status, Leading and Motivating, Coaching and Monitoring,

Debt Collection Analyst (0,2 FTE) for countries: The Czech Republic / Slovakia / Lithuania / Latvia / Ukraine
Following up of delinquent debt and arranging collection of payments from customers, managing customers approaching or exceeding their credit limit. Cooperation with AP and AR on daily basis.

Key achievements:
- successful transition and migration of offshore scope in The Czech Republic and Slovakia (Procedure writing)
- dealing with Platinum Customers CRT ( Commercial Road Transport) and keeping them in target (overdue and credit limit)

10.2012 – 05.2013 - decreasing number of customers exceeding their credit line
Lean Six Sigma Green Belt training Certification (Successful implementation of Project dedicated to improve payment morale within customer)
04.2013 - present
Trainer of Personal Resilience – training deliver on understanding of the physiology of stress
06.2010 – 12.2012
Certificated SAP Trainer (System Applications and Products) for CEE (Central Eastern Europe) during Shell’s Downstream-One implementation in Central and Eastern Europe
- SAP trainings delivery, coordinating and performing processes of Credit and AR – Account Receivables (account receivable analysis, cash allocation tasks, compensation, reporting area) for teams of CEE
01.2011 - present SAP Super User - technical support for end users in credit department. Actively participate in all departmental meetings by sharing pertinent business information and fostering innovation and cooperation among all team members
03.2011 - present KPI’s Report Operator / Control operator Complete weekly, monthly, and quarterly analysis/reports

03.2009 – 08.2009 HCL Poland - Zabierzów
Leading global IT services company. Consists of over 79,000 professionals, who operate from 31 countries including over 500 points of presence in India.

Help Desk Engineer – The Czech Republic, Slovakia and Romania for Reader’s Digest Project
User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Key achievements:
-Successful migration of IT scope in Prague
-Participate in the recruitment and induction training of new staff
-Interviewing
-Internal trainings of Excel beginner, Excel Intermediate, Excel Pro

06.2008 – 03.2009 Tech Team Global – Kraków – outsourcing for Phillip Morris Company
IT outsources services including IT service desk, desktop management, security administration and infrastructure management for Philip Morris Company.

Help Desk Engineer – The Czech Republic and Slovakia
Technical User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action for customers of Phillip Morris Company in The Czech Republic