Karol Kos

- Supervising SAP implementation projects for Customers (e.g. ESS/MSS to FIORI transformation project)
- Leading teams of developers and engineers while being a part of core business.
- Ensure technology standards and best practices are maintained across the organization.
- In partnership with the CIO, communicate the company's technology strategy to executives, management, staff, partners, employees, customers, and stakeholders
- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
- Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems
- Participate as a member of the IT leadership team in establishing governance processes of direction and control to ensure objectives are achieved, risks are managed appropriately and the organization's resources are used responsibly, particularly in the areas of software development, product management, operations, and service
- In partnership with the Operations and Business Solutions Leaders, lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all services
- Managing technology processes

• Member of Cloud Managed Systems ISM Stady Stage Team
o Responsible for ongoing support ISM SmartCloud Enerprise+ instance.
o Working with Tivoli Provisioning Manager
o ISM Maximo Portal Administration

• Member of Global Migration Project from ISM V6 to ISM V7
o Responsible for successful migration of Customer Incident, Problem and Change management processes and artifacts from Maximo version 6 to version 7.
o Responsible for successful migration of Customer data structure ( People, ISM users, Person groups, customer access, security restrictions, services and services group, ticket templates, others) from Maximo version 6 to version 7.
o Being a consultant for customer during migration includes workflow enhancements when needed, migration of data elements like: SLAs, escalations, actions, service/service group, communication templates, ticket templates, solution records, start centers, configuration of LDAP/access.

• IPC processes trainer (ISM 6.x) – trainings for new IBMers and up skilling trainings for employees
• Upgrade project of ISM 6.x to ISM 7.1.8 for Dalkia Company - Poland 04-08.2011
• 2nd level ISM support for German BAU:
o Maintenance of ESS4 , ESS5, ESS6, ATSS shared instances
o Investigations of issues reported by end users and customers
o Problem determinations and root cause analysis for application errors (UI side)
o Application support – advanced guidance
o Support and cooperation with 3rd level in IPC area

Incidents monitoring - working with ISM ( MAXIMO ) 6.x:
• Tickets quality checks
• incident severity validation
• Tracking open incidents and identifying any incident that requires increased focus to meet committed SLAs
• Track & Trace 3rd Parties and/or Customer Groups
• Monitoring unassigned and reassigned incidents and actions taking
• Preventing Out of Target (OOT) tickets by handling day-to-day incident issues and escalating the Incident Resolver Groups as required to bring the resolution of the incidents back on schedule
• Providing incident resolution status as requested within IBM
• Revising incident resolution target time as required, up to a maximum defined extension period, based on business justification
• Managing unaccepted incidents (for example, incidents reported with unsupported products) per local policy
• Check quality of resolving and closing procedures
• Standard Changes Queue Monitoring
• Track & Trace Low Impact & Standard Changes
• Maintain Standard Changes Calendar
• Obtain approvals (only for customers who accept communication with non-NL agents)
• Check Standard or Low Impact changes for completeness & quality delivered

Building sales strategy, service promotion, selling webcast transmissions, building client database.

- SAP HR consulting and system setup
- Second and Third level SAP HR support
- SAP HR problem solving - preparing reports and analyses
- Managing a team of functional consultants and technical team
- Setting up objects in HCM PA and Time module – work schedules, wage types, absences etc.
- UK PY regression testing – e.g. PE02 rules compatibility check
- Payroll related configuration – e.g. wage types creation
- Knowledge of ESS and MSS

Software tester, QA Engineer for Lukas Bank S.A.
• Preparing testing schedules
• Preparing testing scenarios
• Managing a testing team
• Maintain an instrument to report failures
• Managing, verifying and failure reporting
• Updating of functional system documentation.
• Preparing testing environment
• Conducting tests based on testing scenarios.
• Test results reporting.

Analysis Officer in KGHM Headoffice
• Work in SAP environment ( SandBoX, Development , Quality, Production )
• Optimizing electrolytic copper production
• Preparing analysis for KGHM Polska Miedz Board

• Supporting company departments in applying for European Funds.
• Administrating company’s web page.
• Selling e-learning trainings.

I was responsible for: promotion of Lower Silesia Voivodship. Particularly: care
on www sites of Voivodship and Social Department of Marshal’s Office, taking
part in trade fairs and events, publishing promotional leaflets.

Learning how a hosting company operates. Working on aids to program
configuration. Getting familiar with CMS, HTML, PHP & MySQL. Software testing.
Obtaining new clients for the company.

Obtaining new clients and serving customers. Also designing and maintaining
web sites included in an online computer shop.

Obtaining new clients

Work on various positions, in several departments in the bank, which enabled me to get to know how the company operates. Additionally, intensive learning of German.