Umiejętności
Technical Skillset
excellent communication skills,
Language Skills
Initiative
Problem solving skills
Języki
angielski
ojczysty
hiszpański
biegły
irlandzki
biegły
niemiecki
biegły
portugalski
dobry
francuski
podstawowy
Doświadczenie zawodowe
Technical Trainer / Senior Technical Support Engineer
Designing, organizing and presenting training, and coaching new colleagues. Providing technical support to customers through email, telephone through English, German, Spanish and occasionally Portuguese on AC and DC UPS systems, Cooling Systems and other Schneider Electric equipment, Safety Training for new staff, liaison between customer and platform engineering on quality issues, proof reading of manuals and translation of technical documents. Other duties involve regular customer site visits, working with R&D on compliance issues for new products for the European market and drawing up documentation on problem solving.
Projekty
Setting up New Service Centre
Recruitment and organizing training for our customer facing support team to ensure that they were able to support the customers in a professional and timely manner. Travel to Dubai and working with participants with different technical backgrounds.
Delivering an extensive technical session that required two weeks to complete and follow up training in order to ensure an in depth knowledge of the products, processes and systems that are used worldwide by our support teams.
Setting up New Service Centre in Dubai . This role involved delivering training to engineers and the front office support staff and new hires which was of vital importance, as the high quality of training had to be delivered.
Zakres obowiązków
This role involved delivering training to engineers and the front office support staff and new hires which was of vital importance, as the high quality of training had to be delivered.Recruitment and organizing training for our customer facing support team to ensure that they were able to support the customers in a professional and timely manner. Travel to Dubai and working with participants with different technical backgrounds.
Delivering an extensive technical session that required two weeks to complete and follow up training in order to ensure an in depth knowledge of the products, processes and systems that are used worldwide by our support teams.
Technical English Training Project
Technical English using a broad range of sources including Technical Brochures, Manuals, Journals, and
Magazines. (Before the Internet age)
Organized English courses for Technical Employees of DEH and the Labor Service for the US Army in Frankfurt, Germany
Zakres obowiązków
Organizing special courses in technical English for journeymen and engineers. Instruction in Technical English using a broad range of sources including Technical Brochures, Manuals, Journals, and
Magazines. (Before the Internet age)
Szkolenia i kursy
TEFL Training – UK TEFL, Clare College Cambridge - October 2014
Internal Company Product Service Training
Translators' Course: Consisted of 200 hours at the Akademie für Fremdsprachen, Berlin
Auto CAD course at CADcrafts, Portumna, Co Galway. Certification: City & Guilds Level 2.
PLC Installation and Programming: Evening course in FAS training centre, Galway, Ireland
Specialized Training in Medium Voltage (30KV) in TAC Chemnitz, Germany
Internal Company Product Service Training
Translators' Course: Consisted of 200 hours at the Akademie für Fremdsprachen, Berlin
Auto CAD course at CADcrafts, Portumna, Co Galway. Certification: City & Guilds Level 2.
PLC Installation and Programming: Evening course in FAS training centre, Galway, Ireland
Specialized Training in Medium Voltage (30KV) in TAC Chemnitz, Germany
Specjalizacje
Edukacja/Szkolenia
Coaching
Inżynieria
Elektronika/Elektryka
Zainteresowania
Travel
Languages
Gardening
DIY
Languages
Gardening
DIY