Joseph King

Technical Trainer / Senior Technical Support Engineer, APC by Schneider Electric

Umiejętności

Technical Skillset excellent communication skills, Language Skills Initiative Problem solving skills

Języki

angielski
ojczysty
hiszpański
biegły
irlandzki
biegły
niemiecki
biegły
portugalski
dobry
francuski
podstawowy

Doświadczenie zawodowe

APC by Schneider Electric
Technical Trainer / Senior Technical Support Engineer
Designing, organizing and presenting training, and coaching new colleagues. Providing technical support to customers through email, telephone through English, German, Spanish and occasionally Portuguese on AC and DC UPS systems, Cooling Systems and other Schneider Electric equipment, Safety Training for new staff, liaison between customer and platform engineering on quality issues, proof reading of manuals and translation of technical documents. Other duties involve regular customer site visits, working with R&D on compliance issues for new products for the European market and drawing up documentation on problem solving.

Projekty

Setting up New Service Centre
Setting up New Service Centre in Dubai . This role involved delivering training to engineers and the front office support staff and new hires which was of vital importance, as the high quality of training had to be delivered.
Zakres obowiązków
This role involved delivering training to engineers and the front office support staff and new hires which was of vital importance, as the high quality of training had to be delivered.

Recruitment and organizing training for our customer facing support team to ensure that they were able to support the customers in a professional and timely manner. Travel to Dubai and working with participants with different technical backgrounds.
Delivering an extensive technical session that required two weeks to complete and follow up training in order to ensure an in depth knowledge of the products, processes and systems that are used worldwide by our support teams.
Energy Saving Project
Designed AC controls to switch off or reduce power consumption for weekend and nights in hospital.
Zakres obowiązków
Plan and draw up new schematics. Order required material and install new components, make required changes to existing circuitry ant test function.
Technical English Training Project
Organized English courses for Technical Employees of DEH and the Labor Service for the US Army in Frankfurt, Germany
Zakres obowiązków
Organizing special courses in technical English for journeymen and engineers. Instruction in
Technical English using a broad range of sources including Technical Brochures, Manuals, Journals, and
Magazines. (Before the Internet age)

Szkolenia i kursy

TEFL Training – UK TEFL, Clare College Cambridge - October 2014
Internal Company Product Service Training
Translators' Course: Consisted of 200 hours at the Akademie für Fremdsprachen, Berlin
Auto CAD course at CADcrafts, Portumna, Co Galway. Certification: City & Guilds Level 2.
PLC Installation and Programming: Evening course in FAS training centre, Galway, Ireland
Specialized Training in Medium Voltage (30KV) in TAC Chemnitz, Germany

Edukacja

Logo
Electrical Engineering, licencjackie
Dundalk Institute of Technology

Specjalizacje

Edukacja/Szkolenia
Coaching
Inżynieria
Elektronika/Elektryka

Zainteresowania

Travel
Languages
Gardening
DIY