пропозиції роботи
Jakub Trojnar
Integration Project Manager, Yggdrasil Gaming Polska, Kraków
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Active Directory Experience
Avaya
Customer Communication
DHCP
DNS
IP
ITIL
Lync
Office 365
Office Support
Outlook
Printer Drivers
Project Management
Remote Troubleshooting
TCP / IP
VPN
Wordpress
Juniper Networks
Remote Desktop Services
Network analysis
Microsoft Server 2000, 2003, 2008
Group Policy Management
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
WAN/LAN
ITILv3 Foundation Certificate
VmVare
Hardware Troubleshooting
Customer service skills
Skype for Business
Języki
polski
ojczysty
słowacki
biegły
angielski
dobry
Doświadczenie zawodowe
Integration Project Manager
Yggdrasil Gaming Ltd
• Kick off meeting and all initial discussion with Operators,
• Creation and maintaining of a Confluence page with status and contact details for Operators,
• Gathering specific requirements and access data from Operators & passing it through to Developers team,
• Preparing, delivering and maintaining (with Integration Support Team) starting pack for Operators (technical documentation, contact details, etc),
• Managing the integration – making sure no blockers are active, all risks were evaluated and discussed,
• Managing the integration – managing the communication with customers in timely manner,
• Closing integration – preparing a summary of integrations and passing it to the Integration Support Team for maintenance,
• Maintaining a confluence page with all integrations and brands we’re integrated with.
• Creation and maintaining of a Confluence page with status and contact details for Operators,
• Gathering specific requirements and access data from Operators & passing it through to Developers team,
• Preparing, delivering and maintaining (with Integration Support Team) starting pack for Operators (technical documentation, contact details, etc),
• Managing the integration – making sure no blockers are active, all risks were evaluated and discussed,
• Managing the integration – managing the communication with customers in timely manner,
• Closing integration – preparing a summary of integrations and passing it to the Integration Support Team for maintenance,
• Maintaining a confluence page with all integrations and brands we’re integrated with.
Integration Support Engineer
Yggdrasil Gaming Ltd
• Handling day to day support and service requests from our business customers,
• Track and follow up on bugs and issues with our third party developers
• Maintain and improve the processes and tools used in daily communications with customers
• Being the first and the second line of support for Operators and Business
• Implementing procedures related with Integrations
• Game releases and Backend releases
• Providing support to business partners in new and pending integrations
• Sharing knowledge across all Company's departments involved
• Make sure the new changes are not impacting with the integration with operators
including: BackOffice features (BOOST, Prepaids, Tournaments, Cash Race, Missions)
• Making sure the special requirements for the Operators
• Make sure the status page - of the operator is updated and with all information.
• Track and follow up on bugs and issues with our third party developers
• Maintain and improve the processes and tools used in daily communications with customers
• Being the first and the second line of support for Operators and Business
• Implementing procedures related with Integrations
• Game releases and Backend releases
• Providing support to business partners in new and pending integrations
• Sharing knowledge across all Company's departments involved
• Make sure the new changes are not impacting with the integration with operators
including: BackOffice features (BOOST, Prepaids, Tournaments, Cash Race, Missions)
• Making sure the special requirements for the Operators
• Make sure the status page - of the operator is updated and with all information.
Junior Support Engineer
Yggdrasil Gaming Ltd
IT Analyst
Kliknij, aby edytować informacje o stanowiskuService Delivery, validate and coordinate incidents, for global programme in Metsä Group.
- Coordinating escalated issues with engineers
- Route problems to internal support staff
- Coordinate and manage relationships with vendors and support staff
- 1st line customer support
- Provide User Access and Exit controls
- Document and manage problems and work requests
- Dispatch urgent requests to reduce service time
- Managing Active Directory
- Software installation and troubleshooting
- Android, Windows Phone & iOS support
- Citrix and Office 365 Portal troubleshooting
- Remote Desktop Support
- Coordinating escalated issues with engineers
- Route problems to internal support staff
- Coordinate and manage relationships with vendors and support staff
- 1st line customer support
- Provide User Access and Exit controls
- Document and manage problems and work requests
- Dispatch urgent requests to reduce service time
- Managing Active Directory
- Software installation and troubleshooting
- Android, Windows Phone & iOS support
- Citrix and Office 365 Portal troubleshooting
- Remote Desktop Support
Szkolenia i kursy
ITIL Foundation
Edukacja
Učiteľstvo technických predmetov a informačné technológie, magisterskie
Univerzita Mateja Bela v Banskej Bystrici, Słowacja
Učiteľstvo technickej výchovy, magisterskie
Univerzita Konštantína Filozofa v Nitre, Słowacja
Edukacja Techniczno-Informatyczna, magisterskie
Uniwersytet Rzeszowski
Edukacja Techniczno-Informatyczna, inżynierskie
Uniwersytet Kazimierza Wielkiego w Bydgoszczy
Základy technických věd a informačních technologií pro vzdělávání, inżynierskie
Palacky University, Olomouc, Czech Republic
Edukacja Techniczno-Informatyczna, inżynierskie
Uniwersytet Rzeszowski
Specjalizacje
IT - Administracja
Administrowanie sieciami
IT - Administracja
Administrowanie systemami
IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Administracja
Zarządzanie usługami
IT - Administracja
Inne
Zainteresowania
Wspinaczka
Podróże
Nowoczesne technologie
Podróże
Nowoczesne technologie
Organizacje
Samorząd Studentów UR - Przewodniczący komisji ds. współpracy z zagranicą
Erasmus Student Network Banska Bystrica - Webmaster
Erasmus Student Network Banska Bystrica - Webmaster
