Ewa Latusek

Warszawice, Masovian Voivodeship, Poland

Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki

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Umiejętności

Obsługa klienta Digital Marketing High Organizational Skills Microsoft Office Program Management Project Management ISO 9001 Budgeting Ability to work under pressure Customer Relationship Management High self motivation and willingess to self-improve Language Skills Ability to work in a group or as an individual Time management skills Financial analysis, controlling and accounting, corporate strategy, quality mana

Języki

polski

ojczysty

angielski

biegły

niemiecki

dobry

rosyjski

dobry

arabski

podstawowy

Doświadczenie zawodowe

Assistant Guest Relation Manager

Tropitel Hotels

Attending to guests' feedback and work with internal division to conduct through investigations on complaints and reach an amicable resolution; analyzing feedback trend to identify and recommend corrective and preventive actions; review and develop staff empowerment program to ensure effective service; prepare management reports and proposal papers.

Guest Relation Supervisor

Steigenberger Al Dau Beach resort

Ensuring that the property is in top 3 in destination by reaching 100% guests' satisfaction and solving all registered complains with assistance of the whole team; monitoring the quality situation regarding received legal claims, deductions and complains; providing the management with clear reports and prepare an understandable objectives for all departments.

Acting Quality Manager

SUNRISE Resorts & Cruises

Revising and establishing a company's quality procedures, standards and specifications; reviewing customer requirements and making sure they are met; setting standards for quality as well as health and safety; looking at ways to reduce waste and increase efficiency; defining quality procedures in conjunction with operating staff; setting up and maintaining controls and documentation procedures; monitoring performance by gathering relevant data and producing statistical reports;

Advisor / Negotiator

Egypt In-Touch Assistance

Providing travel, medical, non medical, cost containment, roadside, air ambulance, ground ambulance, repatriation, medieval and legal assistance services to leisure, business and medical travelers and tourists; negotiations with medical partners in order to to keep costs to a minimum without affecting the quality of the healthcare and assistance services provided;

Guest Service Agent

Jaz Hotels Group

Providing courteous and professional service to guests who are checking into or out of the facility and to offer assistance to guests as needed during their stay; performing clerical and administrative tasks to ensure guest satisfaction; keeping records of room availability, computers bills and charges, and records guest comments;

Owner

DRACCO F.H.U. Ewa Latusek

Planning and implementing sales, marketing and product development programs; developing and implements strategic marketing and sales plans; ensuring effective control of marketing results, and taking corrective action to guarantee that achievement of marketing objectives falls within designated budgets; representing company at trade association meetings to promote product; meeting with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals; directing product research and development.

Project Manager

2iT Telecom Sp. z o.o.

Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.

Project Manager Assistant

QUMBENT SB Bogdan Szostak

Providing administrative and tactical support for Project Managers at certain location; estimating and coordinating construction projects; being partly responsible for budgeting, organization and scheduling of the projects.

Administrative support

VIS-LEGIS Jacek Sznajder

Providing personalized secretarial and administrative support in a well-organized and timely manner; handling a diverse range of support activities focused on project/meeting coordination, logistics, managing calendars and travel arrangements, and expense reporting.

Szkolenia i kursy

1) First Certificate in English authorized by University of Cambridge, Local Examinations Syndicate, Certificate No: 8582358;
2) Young Enterprise Company authorized by Young Enterprise International Examination, Certificate No: 5788045.
3) General Manager’s Assistant Training authorized by European Training Foundation, Certificate No: 098/AG/2005;
4) F&B Audit Certificate of Appreciation, by SUNRISE Resort & Cruises (score 98%);

Edukacja

Law, magisterskie

Uniwersytet Śląski w Katowicach

Zainteresowania

Sailing against the wind, snorkeling & diving through the Red Sea water, visiting different countries and learning about their culture and daily habits, biographies of famous and successful people, studying & learning new skills, languages, dogs as a happy owner of 4 in total,

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