Barbara Drwięga

-Ensuring the process is carried-out as per design.
-Achieving KPIs/SLAs for owned process.
-Implementing homogeneous knowledge among the team members.
-Carrying out transformation initiatives.
-Primary point of contact for escalations.
-Ensuring all team members are aware of contractual deliverables & expected performance output.
-Coordination, creation & update of SOP.
-Supporting tools or systems implementations.
-Providing performance feedback to team member, identifying knowledge gaps & planning relevant training.
-Conducting interviews with candidates and delivering feedback.

- Identification and response to customer inquiries.
- Order processing.
- Service administration.
- Complaint handling.
- Billing inquiries and invoicing.
- General administration.
- First line technical support.
SAP Power User: first line support.
- Complaint officer: assuring the compliance with the company's policies
- Language support for Licensing Department in internal regulatory projects.
- Coordination of the tasks within the team.
- Mentoring.

• Projects of translation from Polish to Spanish:
-Tourism commercial about Nowa Huta district, Crazy Guides Tours.
-Application forms for education fairs, Międzynarodowe Targi Edukacyjne EDUKACJA 2010.
-Degree programme of Physical Education at the University of Physical Education of Cracow, Paweł Gancarzewicz WindsurfingClasses.
-Commercial for Lower House of Polish Parliament on the occasion of World Youth Day 2016, Awangarda Media Group.
-Medicines’ base, Medycyna Praktyczna publishing house.
• Projects of translation from Spanish to Polish:
-Technical documentation for the project of the Integrated Management System of Traffic in Lesser Poland (ZSSRWM), Aluvisa.
• Interpretation:
-Speech of the the Head of the Lesser Poland Province Marek Nawara at the World Expo 2008, Zaragoza, Spain.
-Visit of the representatives of Biały Kruk publishing house at the Brothers Hospitallers of Saint John of God, Granada and Seville, Spain.
-Visit of pilgrims from the Hospital of Saint John of God of Cracow at the Brothers Hospitallers of Saint John of God, Granada, Spain.
-Business meeting of the representatives of Intersnack Polska and Manitoba (Columbia), Niedźwiedź (Słomniki).
• Lector:
-Commercial for Lower House of Polish Parliament on the occasion of World Youth Day 2016, Awangarda Media Group.

- Identification and response to customer inquiries.
- Order processing.
- Service administration.
- Complaint handling.
- Billing inquiries and invoicing.
- General administration.
- First line technical support.

- Support of Business Operational Managment in daily tasks.
- Contact with IBM vendors.
- Supervision of the vendors' incoices according to contacts and contract changes.
- Reporting to project executives.

-Contact with Manpower's customers and branches in Spain.
-Monitoring of customer's payments.
-Collection of overdue debt.
-Mediating payment arrangements in case of insolvency.
-Supporting query solution

- Course for beginners.

- Coordination of the visitors of the Polish Pavillion.
- Attending official visits.
- Office support: phoning, arranging visits for the Polish comissioner.
- Interpretation.

- Information for the audience.
- Coordination of the audience.
- Attending official banquets.

Private courses of Spanish language (all levels)

- Coordination of the audience in the cinema.
- Information for the participants of the festival.