Umiejętności
bankowość
Bankowość handlowa
Kredyt
Karty kredytowe
Ryzyko kredytowe
E-commerce
Finanse
Zarządzanie
Bankowość detaliczna
Sales
Zarządzanie Sprzedażą
Start-upy
Strategia
Mergers & acquisitions
Call Centers
Doświadczenie zawodowe
Head of Premium Banking
Responsibilities: Managing one of the key business line in Retail Banking. Segment of affluent customers with asset under management between 40 - 250k Euro. Creation of product and pricing policy, developing tools supporting sales and customer relation management, designing trainings program, setting and implementing quality standards. Cost management and responsibility for final profit and loss account of the whole business line. Implementation of Premium Direct - innovative servis and acquisition video- based model
Vice President
Raiffeisen Financial Sevices Polska
Responsibilities: Organizing and managing new customer acquisition for Raiffeisen Bank Polska based on co-operation with Intermediaries, Internet and Mobile Agents. Building business alliances with third parties in order to target Premium and Private individuals as well as Micro segment clients.
Managing Director for Direct Channels
Responsibilities: Managing Internet, Call Center, and Intermediaries distribution channels, mortgage loan factory development and leading role in implementation of Virtual Bank Project (BGZ Optima). Setting-up new internet portal of BGZ, implementation of internet sales processes, starting bank activity in internet customer acquisition. Redesigning call center role, transferring this unit from service to sales orientation.
Director of External Sales Area
Responsibilities: Building up retail products acquisition on the basis of Mobile sales (500 newly recruited financial advisors) and Direct Banking (Call Center and Internet sales), start of new areas of bank activity. Design and implementation of new sales processes. Development of co-branded card products and starting co-operation with intermediaries on the basis of advanced IT solution. Transformation of service oriented Call Center into “sales and service profit center”. Building BZWBK presence in Web environment. Boosting sales over those channels up to 25% of total bank sales. Leading and implementing internal database penetration programs.
From Corporate Sales Co-ordinator in Region to Retail Sales Director in Headquarters
Responsibilities: developing and managing sales through the main distribution channels: Branches (all retail and mixed branches), Agents Network (ca. 400 agents) and Telesales team. Building up sales structure based on agents, improving whole retail sales results by 300% in the period March to October 2002. Developing business in the middle market segment, managing direct sales agents and relationship managers, taking credit decisions as a member of the local credit committee. Managing network of sub-branches cooperating with Poznan Branch, activating business in four main areas Corporate Banking, SME, Retail, Treasury
Financial Director
BMT Brokerage House S.A.
Responsibilities: full financial reporting and finance management, planning and managing cashflow: internal (connected with brokerage house own activity) end external connected with settlements with Stock Exchange. Implementing management accounting system in line with Activity Based Costing methodology, optimizing accounting and reporting process – both financial and ratio controls reports generated in real time.
Edukacja
Specjalizacje
Finanse/Ekonomia
Zarządzanie finansami
Zainteresowania
Windsurfing, Snowboarding, Diving