Anna Zawada

Customer Implementation Specialist - Refinitiv (former Thomson Reuters)
Gdynia, pomorskie

Umiejętności

CRM SAP Microsoft Visio Microsoft Excell Siebel CRM Salesforce

Języki

angielski
biegły
hiszpański
dobry

Doświadczenie zawodowe

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Customer Implementation Specialist/ Customer On-boarding Specialist
Refinitiv
-Approving technical pre-requisites
-Preparing implementation plans for TR/Refinitiv products and services
-Contacting and discussing implementation plan with the client
-Hosting meetings with the clients
-Managing project implementation
-Assembling project delivery team
-Coordinating internal and external stakeholders (vendors, internal teams)
-Preparing and validating technical documentation of client’s infrastructure
Thomson Reuters
Sales Admin Support Specialist
 Creating proposals for product and entitlements mapping
 In-depth analysis of client’s agreements and contracts
 Creation of benchmark calculators
 Close cooperation with Account Managers and Project Managers on price allocation and project execution
Thomson Reuters
Executive Order Management Specialist
 Supporting Account Managers, primarily by creating order forms and other deal-related documentation in line with legal, commercial and compliance guidelines;
 Raising migration orders via internal applications, as well as granting product and data accesses to individual end users in an accurate and timely manner;
 Managing billing and correct invoice creation; invoice corrections
 Liaising with internal and external stakeholders on order fulfillment details
 Advising and supporting team members on daily basis regarding process guidelines
 Providing training to new starters
Thomson Reuters
Order Management Specialist
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członek komisji
Wydziałowa Komisja Stypendialna Politechniki Gdańskiej
przyjmowanie petentów, rozpatrywanie wniosków o stypendium oraz otrzymanie miejsca w akademiku, wprowadzanie danych, wydawanie decyzji o przynzaniu/ nie przyznaniu świadczeń
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Ride Operator
Dorney Park & Wildwater Kingdom
- attending customers
- operating machines
- encouraging visitors to ride
- ensure security to the staff and clients

Szkolenia i kursy

Certified Associate in Project Management (CAPM)® - PMI (2018)
Certified in IT Project Management (ITIL4®) - AXELOS (2019)

Edukacja

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Administración y Gestión de Empresas/Economicas, magisterskie
Universidad de Málaga
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International Management, magisterskie
Politechnika Gdańska
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Europeistyka, licencjackie
Politechnika Gdańska

Specjalizacje

Obsługa klienta
IT/Telekomunikacja
Obsługa klienta
Usługi profesjonalne
Zarządzanie jakością
Inne

Zainteresowania

Fitness, cycling

Organizacje

Thomson Reuters

Grupy

Business Marketing
Business Marketing
Marketing Sekrety. Social Media Marketing. Marketing wirusowy, marketing szeptany, event marketing, experiential marketing, guerilla marketing, marketing doświadczeń, content marketing.