Umiejętności
CRM
SAP
Microsoft Visio
Microsoft Excell
Siebel CRM
Salesforce
Języki
angielski
biegły
hiszpański
dobry
Doświadczenie zawodowe
Customer Implementation Specialist/ Customer On-boarding Specialist
Refinitiv
-Approving technical pre-requisites
-Preparing implementation plans for TR/Refinitiv products and services
-Contacting and discussing implementation plan with the client
-Hosting meetings with the clients
-Managing project implementation
-Assembling project delivery team
-Coordinating internal and external stakeholders (vendors, internal teams)
-Preparing and validating technical documentation of client’s infrastructure
-Preparing implementation plans for TR/Refinitiv products and services
-Contacting and discussing implementation plan with the client
-Hosting meetings with the clients
-Managing project implementation
-Assembling project delivery team
-Coordinating internal and external stakeholders (vendors, internal teams)
-Preparing and validating technical documentation of client’s infrastructure
Executive Order Management Specialist
Supporting Account Managers, primarily by creating order forms and other deal-related documentation in line with legal, commercial and compliance guidelines;
Raising migration orders via internal applications, as well as granting product and data accesses to individual end users in an accurate and timely manner;
Managing billing and correct invoice creation; invoice corrections
Liaising with internal and external stakeholders on order fulfillment details
Advising and supporting team members on daily basis regarding process guidelines
Providing training to new starters
Raising migration orders via internal applications, as well as granting product and data accesses to individual end users in an accurate and timely manner;
Managing billing and correct invoice creation; invoice corrections
Liaising with internal and external stakeholders on order fulfillment details
Advising and supporting team members on daily basis regarding process guidelines
Providing training to new starters
Szkolenia i kursy
Certified Associate in Project Management (CAPM)® - PMI (2018)
Certified in IT Project Management (ITIL4®) - AXELOS (2019)
Certified in IT Project Management (ITIL4®) - AXELOS (2019)
Edukacja
Specjalizacje
Obsługa klienta
IT/Telekomunikacja
Obsługa klienta
Usługi profesjonalne
Zarządzanie jakością
Inne
Zainteresowania
Fitness, cycling
Organizacje
Thomson Reuters
Grupy
Business Marketing
Marketing Sekrety. Social Media Marketing. Marketing wirusowy, marketing szeptany, event marketing, experiential marketing, guerilla marketing, marketing doświadczeń, content marketing.