Anna Rojewska

Manila/Krakow/Gdansk
- Responsible for managing delivery of operational services for Global Administration team across GCSC Poland and GCSC Philippines.
- Standardizing the processes across all locations
- Helping with implementation new processes and solutions across the globe.
- Responsible for recruitment process standardization, optimization and migration of processes
- Managing relationships with external partners and liaising with AMS internal stakeholders to obtain best efficiencies and optimum results.
- Engaging with internal and external stakeholders to build strong business relationships across regions
- Ensuring regular communication with key stakeholders to understand on-going requirements and educating on services available
- Maintaining agreed service levels, targets, cost efficiency, quality
- Leading the team to identify pro-actively potential gaps and solutions
- Generate new ideas to improve products or services
- Providing leadership and guidance to all staff, in order to create and maintain a working environment of commitment and passion for excellent customer service.

• Managing a team of up to 10 people (support administrators, support specialists) in Manila, Philippines
• Implementing new process
• Managing the administration process for the client
• Managing workload & escalations
• Conducting 1-2-1 & team meetings
• Managing team’s performance by setting individual and team objectives, monitoring KPIs & SLAs
• Development & succession planning
• Reporting
• Building and maintaining strong working relationships between all parties

- Executive level staffing coordination including international interview
scheduling for on-site headquarters, organization of facilities for face to face
and videoconferences worldwide, booking rooms etc.

- Main point of contact and subject matter expert in systems for Hiring
Managers, HR managers and Customer Service Managers around the Europe.

- Working closely with internal and external agencies, staffing managers and
sourcing team members

- Building and maintaining strong working relationships between all parties -
being the key point of contact for Hiring Managers and candidates, acting as
an interface between the internal teams and the client to resolve
outstanding queries

• Providing a number of high quality standard of administrative services including interview scheduling and Help desk operations for the client.Using various systems to track all actions, create candidtes' profiles, open new requisitions, run the report etc

• Creation and distribution of instruction manuals as well as providing on the job training for co-workers

• Customer service, answering calls and emails from customers and suppliers.

• Working on various Applicant tracking Systems on a daily basis

• From May to December 2011 I headed a project requiring me to organise more than 50 assessment centres in the UK.

• Customer service (face-to-face, by phone, email)

• Establishing contracts with local and foreign companies

• Educating and instructing other team members