Anna Homa

• Ensuring that customer promise times are met within set timescales and to agreed standards.
• Processing customer orders, technical and commercial modifications, cease requests.
• Maintaining relationships with key interfacing departments and customers via email or telephone.
• Scheduling and allocating all work for the configuration engineers including installations, modifications, emergency work and out of hours requests.
• Collating all feedback from engineers about installations, and updating managers.
• Providing an order management function to support COLT's day to day business including order tracking, delivery co-ordination, maintenance of customer data and supplier management.

• Introducing, correcting, updating data in the computer system AS400 based on received documents such orders, applications, resignations, renewals, changes of customer’s data, other necessary for database accuracy.
• Entering into computer system finance documents as required by Finance Department, Debits Customer’s accounts with the cost of maps/ stickers mailing, handle over the information to Finance Department.
• Ensuring confidentiality of information, service level adherence and achieving key performance indicator targets.
• Supporting Business Conduct, Sales Back Office Department and Call Centers in different levels of business in Germany, Austria, England, Switzerland, Portugal and Spain.

Additional tasks and projects:

CMP Project Trainer (Contact Management Platform)
• Preparing and updating procedures, manuals and exercises.
• Conducting presentations and leading trainings in foreign affiliates (Munich, Vienna, Barcelona).
• Assisting in go live and supporting new users.
• Reporting technical problems to IT team.
• Checking the correct workflow and communication between departments via CMP.
• Collecting feedback and special requests.

Incentive Event Assistant Leadership Training Seminar Cruise 2014
• Supporting check-in and check-out in the harbor.
• Escorting and guiding VIP guests to the proper conference rooms.
• Responsible for Handprints ,,The power of 5” Charity Campaign.
• Coordinating business meetings, promotion and presentation of products.
• Preparing gifts for guests.