Anna Danielewicz

Projects Manager/Customer Service Manager
Warszawa, mazowieckie

Umiejętności

Microsoft Office Planning & Execution of Events Project Management Project Team Management Wordpress Adobe Dreamweaver Team management & team work skills Customer Relationship Management Team building and leadership skills Team Management & People Management Customer orientation Professional Customer Service

Języki

angielski
biegły

Doświadczenie zawodowe

British Council
Projects & Partnerships Manager
since 2007 – Projects & Partnerships Manager

English Language Outreach project manager (regional project involving 8 countries, main aim of the project is to provide access to high quality learning materials for teachers and learners):
Main duties: planning and delivery of project activities; monitoring of project budget for the region; management of the sharepoint site on the Intranet for the region; managing moodle site for the region; management of the Polish part of Annual Education Fair run jointly with British Council Germany for 27 British universities; management of the European Days of Languages on behalf of the British Council (annual event organised by EUNIC – association of the European cultural institutes)

Open Cities project manager (regional project involving 11 countries in Europe, the project aims to identify the links between migration and cities' competitiveness, with particular emphasis on internationalisation and population strategies.)
Main duties: management of the British Council relationship with City the Councils involved in the project; planning and co-ordination of project activities; working as a member of the city support group; managing British Council project budget.

Web services manager
Main duties: management of the team responsible for British Council Poland web site, e-newsletter, Intranet; member of e-team developing and sharing knowledge of e-tools.

Partner Centres network manager (network run jointly with eight Universities around Poland and a Public Library in Warsaw)
Main duties: budget management, planning and co-ordination of events and activities delivered through the centres, planning and provision of training, management of British Council relationship with partner Universities, negotiating partner centres agreements.


2003-2007 - Head of Information Services

Main duties:
- management of the team responsible for British Council Poland web site, e-newsletter, Intranet;
- management of the British Council customer services (library, reception, information centre);
- management of the partner centres network (training planning and provision, activities planning and co-ordination, liaisons with partner universities, re-negotiation of agreements)

2000-2003 – Information Services Manager

Main duties:
- management of the British Council Information Centre and the Library (day to day management, activities planning, budget and income management);
- editing British Council e-newsletter
- planning and provision of training for the partner libraries network

1992-2000 – Information Officer

Main duties:
- DIALOG service – on-line database searching (paid services provided for academics);
- information provision on UK education
- management of international document supply service from the British Library

1991-1992 – Information Assistant

Main duties:
- information provision on UK education;
- general information on the British Council and the UK.
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Office Assistant
2. 1989 -1991 – DIGIMAT Sp. z o.o. – small company importing and selling women’s wear
Main duties:
- managing office files;
- inputting data into a computer;
- writing office documents
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Sept 1989 – Nov 1989 Sales Assistant
3. PEWEX (State Import Agency)
- working at the perfume/cosmetics stand

Szkolenia i kursy

2009 - Media training
2009 – HTML advanced
2008 – Diversity and equal opportunities training
2007 – Media training (how to deal with media in crisis situations, interviews for radio and television)
2007 – SAP training
2007 – Creative thinking
2006 – HTML training (web authoring)
2005 – Leadership skills training
2005 – Internet marketing
2004 – Positive influencing (working with partners, establishing partnerships)
2002 – Project management
1997-1998 – Customer services training
1994-2000 – MS Office advanced

Edukacja

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Marketing i Zarządzanie, studia podyplomowe
Szkoła Główna Handlowa w Warszawie
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Bibliotekoznawstwo i Informacja Naukowa (specjalizacja informacja naukowa), magisterskie
Uniwersytet Warszawski

Specjalizacje

Administracja biurowa
Zarządzanie biurem i administracja
Internet/e-Commerce/Nowe media
Media społecznościowe
Media/Sztuka/Rozrywka
Inne
Public Relations
Zewnętrzny PR
Sektor publiczny
Specjaliści/Urzędnicy

Zainteresowania

Travel
Film

Inne

ADDITIONAL SKILLS

MS Office applications (Visio, PowerPoint, Photoshop basics,)
Web authoring in HTML, Dreamweaver
Very good knowledge of Internet and Internet platforms (i.e. moodle, sharepoint, phpBB-platform for Internet forum)

Grupy

Uniwersytet Warszawski
Uniwersytet Warszawski
Uniwersytet Warszawski, założony w 1816 roku, jest największą polską uczelnią i jednocześnie jedną z najlepszych w kraju.
Szkoła Główna Handlowa w Warszawie
Szkoła Główna Handlowa w Warszawie
Szkoła Główna Handlowa w Warszawie