Alberto Geronutti

Major Incident (Availability) Manager, function as a facilitator and leader of incident and problem bridge calls in an effort to drive timely recovery and mitigation. Provide standard operational reports for problem management. Review the root cause of failure to ensure no outstanding issues exist. Determine if additional attention is required and ensure issues are resolved in a timely manner. Acting as point of escalation for day-to-day process issues and escalating the problem to resolver groups as required to ensure compliance.
Engaged in the resolution of complex problems relating to product or service installation, hardware or software issues, operations, performance, or other aspects of information technology products and services related to the individual customer’s environment. Focusing on service restoration, reducing time to Repair, Recover and Restore

LAN Administrator for the Krakow Office and several offices around continental Europe. Desktop imaging, office LAN set ups and maintenance.
Servers maintenance and administration, working with 3rd level, infrastructure teams and vendors to identify and resolve critical issues as soon as possible.
Researching and identifying root causes for services interruption.
2nd Level point of escalation for issues such as exchange and active directory accounts management, installations issues, share access and setup, VPN issues, virus infections, printer servers installations.
Taking part of offices migration to our company network.

Providing 2nd Level Technical Support for the company employees in USA. Remote support troubleshooting : network issues, applications installations and troubleshooting, Blackberry set up/break&fix, Vpn issues, Shares access, etc.
Critical Outages incident management.

Information Security
Providing assistance to Network and Security Infrastructure Administrators of Italian companies with several advanced security applications from CA , Antimalware solutions, Gateway Security solutions (Content, Http and Smtp filtering) and Firewall, IPS solutions. Installations and implementation of these products for several companies with different infrastructure needs and setup. Assisting in the removal of network spread virus infections.
Research and resolve all functionality and usability related issues; identify and direct complex or high impact issues to developers for resolution.
Hands-on experience on treating malware infections on wide-ranged networks

Dental Technician
Managing of a Dental Technician Laboratory. Main roles involved Human resources management, Production management, Quality assurance, Supplies management, Customers relationship management.