Agnieszka Sikora

 analysis and risk assessment of corporate clients
 application of “Client acceptance and anti-money laundering” (CAAML) policy as well as “Compliance awareness through business intelligence systems
 contacts with relationship managers and business partners
 support /training for new joiners
 participating in recruitment interviews
 coordination of daily tasks of the team

 Managing & coordinating 17 people team which deliver high quality service to customers
 Prioritisation of workload based on resourcing plans and deadlines
 Analysis of reporting and management information
 HR related activities- recruitment, appraisals, coaching

 working on Location in London as a part of integration of the due diligence process of ABN AMRO and RBS

 Performing call backs to external and internal clients in their native language and/or in English
 Authorizing transactions within the authority limits
 Supervision of junior staff
 Creating statistics of achievements of officers
 Contacting other departments of the bank in order to clarify complicated issues
 Create and maintain working instructions if necessary

▪ English-, German- and Polish speaking customer service in Credit Card Acceptance Department
▪ Turnover service
▪ Filling documents
▪ Creating reports
▪ New employees training

▪ Cooperation with German business partner
▪ Placing orders for customers
▪ Translation of chimney’s operating and installation instructions
▪ Keeping everyday correspondence of the company