пропозиції роботи
Agnieszka Rajca
Delivery Leader / Chief Project Manager
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
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Umiejętności
Copywriting
Corel Draw
CSS
Digital Marketing
Event Management
Google Adwords
Google Analytics
Graphic Design
ITIL Service Strategy
jQuery UI
Long Term Business Relationships
Marketing
Microsoft Office
Microsoft Office Sharepoint Server
PMO
PRINCE2
Public Relations
SEO
Visio
XHTML
Adobe Illustrator
Adobe InDesign
Adobe Photoshop
Agile
Obsługa klienta
Komunikacja
Zarządzanie projektami programistycznymi
Zarządzanie usługami IT
Certyfikat ITIL v3
Administration
Marketing Communication
Risk Managment
Strategic Planing
Marketing Stratetegy
UX / UI
Architektura aplikacji
Zarządzanie infrastrukturą IT
Adobe XD
Adobe Analytics
Języki
polski
ojczysty
angielski
biegły
niemiecki
dobry
włoski
podstawowy
Doświadczenie zawodowe
Delivery Leader
- Electric Range Simulator Suite Delivery Leadership for Volvo Truck divisions
- Cooperation with Business Stakeholders, globally appointed solutions efficient delivery securement
- Roadmap steering in line with decided directives and frameworks
- Both run-time and one-time critical work streams management based on complexity, budget, interfaces, IT delivery structure, amount of TD/BA involved and frequency of one time activities running in parallel
- IT Support organization setup, SLA fulfillment capabilities control, KPI's reporting
- Cooperation with Delivery Manager or Onsite Manager on activities results, IT budget follow-ups, deviations and plans for assigned solutions
- Control on quality validation, continuous improvements and environments changes
- Complex deliveries management consisting of an internal Team and external IT resources / services
- Global / distributed Team management
- Team building, group scaling, honest and collaborative mindset promotion
- Communication, collection and relevant information sharing with stakeholders, team members, and partners in a systematic way
- Cooperation with Business Stakeholders, globally appointed solutions efficient delivery securement
- Roadmap steering in line with decided directives and frameworks
- Both run-time and one-time critical work streams management based on complexity, budget, interfaces, IT delivery structure, amount of TD/BA involved and frequency of one time activities running in parallel
- IT Support organization setup, SLA fulfillment capabilities control, KPI's reporting
- Cooperation with Delivery Manager or Onsite Manager on activities results, IT budget follow-ups, deviations and plans for assigned solutions
- Control on quality validation, continuous improvements and environments changes
- Complex deliveries management consisting of an internal Team and external IT resources / services
- Global / distributed Team management
- Team building, group scaling, honest and collaborative mindset promotion
- Communication, collection and relevant information sharing with stakeholders, team members, and partners in a systematic way
IT Project Manager / Chief Project Manager
- Trucks Electromobility worldwide Program Management, Battery Configurator route planning and range prediction for Sales and Customers tool design and implementation, global roll out for neighboring brands and markets, product’s family deployment and roadmap synchronization responsibility, cooperation with company brand and communication departments, growing product's consistency and quality care
- Mobile technologies Agile / SCRUM software development for iOS and Android platforms towards all Volvo Brands, UI / UX design and branding guidelines coordination, graphic design steering and support
- Mobile Center of Excellence creation, strategy alignment and maturity lead, project pipelines and monitoring care
- CRM system worldwide implementation for Industrial and Marine segments, sales processes adjustments, hands-on on-site trainings
- Cloud Transformation Program support, complex solutions technical adjustments/remediation, business change management across whole company units
- End Customer data sources consolidation, GDPR legal alignment preparation, access management and self service solutions deployment
- CPQ COTS solution benchmarking and implementation, integration with machines configuration systems
- Interactive BI reporting tools creation on top of newly built data warehouse solutions consolidating different systems across company and reducing manual teams work
- Financial document management applications switch including extensive data migrations, technological upgrade and crucial systems integrations
- Project regionalization - Austria, Sweden, France, Netherlands, Italy, England, Germany, USA, China, Singapore, India, Australia
Used applications: Enterprise Architect, CPQ, CRM, MS Azure Cloud, DevOps, MS Teams Collaboration, MS SharePoint, Trello, JIRA, TFS, Visio, Mailforms, Adobe Analytics, Adobe XD, Adobe Illustrator, Adobe Photoshop
- Mobile technologies Agile / SCRUM software development for iOS and Android platforms towards all Volvo Brands, UI / UX design and branding guidelines coordination, graphic design steering and support
- Mobile Center of Excellence creation, strategy alignment and maturity lead, project pipelines and monitoring care
- CRM system worldwide implementation for Industrial and Marine segments, sales processes adjustments, hands-on on-site trainings
- Cloud Transformation Program support, complex solutions technical adjustments/remediation, business change management across whole company units
- End Customer data sources consolidation, GDPR legal alignment preparation, access management and self service solutions deployment
- CPQ COTS solution benchmarking and implementation, integration with machines configuration systems
- Interactive BI reporting tools creation on top of newly built data warehouse solutions consolidating different systems across company and reducing manual teams work
- Financial document management applications switch including extensive data migrations, technological upgrade and crucial systems integrations
- Project regionalization - Austria, Sweden, France, Netherlands, Italy, England, Germany, USA, China, Singapore, India, Australia
Used applications: Enterprise Architect, CPQ, CRM, MS Azure Cloud, DevOps, MS Teams Collaboration, MS SharePoint, Trello, JIRA, TFS, Visio, Mailforms, Adobe Analytics, Adobe XD, Adobe Illustrator, Adobe Photoshop
Process Excellence and Change Management - IT Project Manager
UBS Service Center Poland
- Global Finance, IT and HR programs and projects support
- Cross functional relationships build and maintenance within PCBI, Corporate Center functions and Business Divisions
- Data Governance Office Program support for Corporate Client Solutions, Global Asset Management, Liquidity Coverage Ratio and Finance divisions (Steering Committees establishment and facilitation, Senior Management reporting and analysis service, Data Quality Issues Management, Process mechanisms preparation and training, tactical and strategic tool BRD involvment, applications/systems data lineage)
- Local improvement initiatives leadership
- In house IT development Project Management (Web based applications and environments setup - HTML, CSS, JScript, IQuery, SSQL, IIS)
- SCRUM elements/Agile approach where applicable
- Onsite roles and processes shifting to Nearshore Wroclaw Center
Used applications: Informatica, Tableau Dashboards, MS Visio, MS Project, MS SharePoint, JIRA
- Cross functional relationships build and maintenance within PCBI, Corporate Center functions and Business Divisions
- Data Governance Office Program support for Corporate Client Solutions, Global Asset Management, Liquidity Coverage Ratio and Finance divisions (Steering Committees establishment and facilitation, Senior Management reporting and analysis service, Data Quality Issues Management, Process mechanisms preparation and training, tactical and strategic tool BRD involvment, applications/systems data lineage)
- Local improvement initiatives leadership
- In house IT development Project Management (Web based applications and environments setup - HTML, CSS, JScript, IQuery, SSQL, IIS)
- SCRUM elements/Agile approach where applicable
- Onsite roles and processes shifting to Nearshore Wroclaw Center
Used applications: Informatica, Tableau Dashboards, MS Visio, MS Project, MS SharePoint, JIRA
ISM / Smart Cloud Control Desk (SCCD) Deployment Project Manager
- Softlayer (Cloud) Service Strategy Implementation and Lead
- ISM Maximo / SCCD application Transition and Transformation IT Project Management
- PMP methodology work stream deliverables / Agile approach where applicable
- Integration with various technologies, environments and businesses
- Scope management (cost solution review, requirements, WBS, control, Change Management, Project Key Performance Indicators)
- Time management (schedule, duration, activities and resources estimation, timelines)
- Cost management (offering, budget, claiming, negotiations)
- Quality management (performance, testing, improvement plan)
- Human Resources (team management, T&T GRACO documentation, demands, capacity, utility)
- Communications (stakeholders, escalations, reporting, financial results)
- Risk management (indentification, mitigation, opportunities)
- Procurement (cooperation with Business Operation Management)
- Documentation (Project Chart, PDR, DoU, SOW, SLA/SLO, Data Privacy, OLA)
- SME - technical support during project progress
- Project regionalization - IMT UKI, BeNeLux, Nordic, CEEMEA, Germany, France, ALPS, SPIGI)
Used applications: ISM Maximo, SCCD, Gantt, MS Project, Lotus Notes, Microsoft Office
- ISM Maximo / SCCD application Transition and Transformation IT Project Management
- PMP methodology work stream deliverables / Agile approach where applicable
- Integration with various technologies, environments and businesses
- Scope management (cost solution review, requirements, WBS, control, Change Management, Project Key Performance Indicators)
- Time management (schedule, duration, activities and resources estimation, timelines)
- Cost management (offering, budget, claiming, negotiations)
- Quality management (performance, testing, improvement plan)
- Human Resources (team management, T&T GRACO documentation, demands, capacity, utility)
- Communications (stakeholders, escalations, reporting, financial results)
- Risk management (indentification, mitigation, opportunities)
- Procurement (cooperation with Business Operation Management)
- Documentation (Project Chart, PDR, DoU, SOW, SLA/SLO, Data Privacy, OLA)
- SME - technical support during project progress
- Project regionalization - IMT UKI, BeNeLux, Nordic, CEEMEA, Germany, France, ALPS, SPIGI)
Used applications: ISM Maximo, SCCD, Gantt, MS Project, Lotus Notes, Microsoft Office
ISM Maximo Boarding Manager/Administrator
- Small and Medium Account Boarding projects
- Large Account Boarding projects - PMO support
- Service Take On (testing and production customer sign off, war rooms, handover to BAU stage)
- RFS management (application customization, Quick Start Global deployment, contract renegotiations)
- Solution and Design technical support (Service Request, Incident, Problem, Change, Service Catalogue, Self Service, Bridge Integration,
CI management, Asset Management, LDAP, Autoticketing, Email Listener)
- Weekly Status Reporting (Hardware capacity management, current projects assignment and progress, incoming deals track)
- DPEs, PMs, TSM, Technical Teams cooperation (generating Work Packages and Work Instructions, controling Data Privacy and OLA
agreement)
- Boarding Management System and team community Administration
Used applications: ISM Maximo, Boarding Management System, Lotus Notes, Microsoft Office
- Large Account Boarding projects - PMO support
- Service Take On (testing and production customer sign off, war rooms, handover to BAU stage)
- RFS management (application customization, Quick Start Global deployment, contract renegotiations)
- Solution and Design technical support (Service Request, Incident, Problem, Change, Service Catalogue, Self Service, Bridge Integration,
CI management, Asset Management, LDAP, Autoticketing, Email Listener)
- Weekly Status Reporting (Hardware capacity management, current projects assignment and progress, incoming deals track)
- DPEs, PMs, TSM, Technical Teams cooperation (generating Work Packages and Work Instructions, controling Data Privacy and OLA
agreement)
- Boarding Management System and team community Administration
Used applications: ISM Maximo, Boarding Management System, Lotus Notes, Microsoft Office
ProSupply application support - Service Desk Agent
ABB Information System Delivery Center
- BAU clients support in order to deliver high level of service
- Client enhancements projects as Service Specialist role
- Work status reporting to responsible Project Managers and Service Delivery Managers
- HP Service Manager Administration
Used applications: HP Service Manager, Lotus Notes, Win SCP, Microsoft Sharepoint, Microsoft Office
- Client enhancements projects as Service Specialist role
- Work status reporting to responsible Project Managers and Service Delivery Managers
- HP Service Manager Administration
Used applications: HP Service Manager, Lotus Notes, Win SCP, Microsoft Sharepoint, Microsoft Office
Marketing Specialist/Graphic Designer
CE LINGUA School of Foreign Languages
- Development Director cooperation - project objectives accomplishment
- Web Designer Team management (product deployment, testing, technical documentation)
- Graphics Team management (design, print, distribution)
- Usability tests runs
- Web & Advert Marketing Campains
- Applied Graphic Designer
- Copywriter
Used applications: Adobe: Photoshop, Illustrator, InDesign, Acrobat Proffesional, Microsoft Office, Google Analytics, CMS
- Web Designer Team management (product deployment, testing, technical documentation)
- Graphics Team management (design, print, distribution)
- Usability tests runs
- Web & Advert Marketing Campains
- Applied Graphic Designer
- Copywriter
Used applications: Adobe: Photoshop, Illustrator, InDesign, Acrobat Proffesional, Microsoft Office, Google Analytics, CMS
Assistant Internship
Customer Service, organizing promotional materials, assistance in the preparation of contracts, analysis, reports and other documents, archiving and updating documentation
Seller, Deputy Head
SG TRADE sp. j. R. Gacek T. Samborski
Customer service, delivery and payment control, documentation, settlement
Szkolenia i kursy
April 2019 UX-PM - Level 1 Symetria UX Agency
March 2019 Won Production Supply Chain Hackathon prize "BEST PITCH" For an outstanding presentation showcasing the ability to explain and pitch an idea to create interest and understanding.
March 2019 IT Product Ownership
November 2018 Zwinny PM ZERO Bullshit Management | ZeroBS.pl
September 2018 Remote Leading
April 2016 Creating web pages with XHTML and CSS
November 2015 Professional Scrum Master I
July 2015 Agile PM Foundation
March 2015 Project Management Professional Certification (PMP) 5.0 (5th Ed Aligned) - training
December 2014 PM Academy
August 2014 PRINCE2® Foundation
June 2014 IBM Certified Associate - SmartCloud Control Desk V7.5
October 2013 Service Management University
August 2013 ITIL v3 foundations certification
September 2012 - July 2013 (nonstationary mode)
Printing and Design Multimedia Advertisement School "Publishing School"
Graphic designer specializing in polygraph - DTP operator
Workshops in Printing S-Druk, SKK
November 2012
ABB Information System Delivery Center
Feedback is a gift: Development feedback vs. undercutting wings - Workshop
September 2011
Graffo – advertising / training
Designing computer graphics and editing in Adobe Photoshop and CorelDraw - Certificate
April 2011
CE LINGUA - School of Foreign Languages
Soft Skills Training - Handling difficult customer
September 2009
TELC – The European Language Certificates English level B2 - Certificate
March 2019 Won Production Supply Chain Hackathon prize "BEST PITCH" For an outstanding presentation showcasing the ability to explain and pitch an idea to create interest and understanding.
March 2019 IT Product Ownership
November 2018 Zwinny PM ZERO Bullshit Management | ZeroBS.pl
September 2018 Remote Leading
April 2016 Creating web pages with XHTML and CSS
November 2015 Professional Scrum Master I
July 2015 Agile PM Foundation
March 2015 Project Management Professional Certification (PMP) 5.0 (5th Ed Aligned) - training
December 2014 PM Academy
August 2014 PRINCE2® Foundation
June 2014 IBM Certified Associate - SmartCloud Control Desk V7.5
October 2013 Service Management University
August 2013 ITIL v3 foundations certification
September 2012 - July 2013 (nonstationary mode)
Printing and Design Multimedia Advertisement School "Publishing School"
Graphic designer specializing in polygraph - DTP operator
Workshops in Printing S-Druk, SKK
November 2012
ABB Information System Delivery Center
Feedback is a gift: Development feedback vs. undercutting wings - Workshop
September 2011
Graffo – advertising / training
Designing computer graphics and editing in Adobe Photoshop and CorelDraw - Certificate
April 2011
CE LINGUA - School of Foreign Languages
Soft Skills Training - Handling difficult customer
September 2009
TELC – The European Language Certificates English level B2 - Certificate
Edukacja
Computer Graphic Designer specializing in polygraph - DTP operator, studia podyplomowe
Printing and Design Multimedia Advertisement School "Publishing School" (Apple Patronage)
Faculty of Management and Information Technology: Computer-aided management processes (IT Management) Work: Analysis of , magisterskie
School of Banking and Management in Krakow
Faculty of Management: European administration. Management of EU funds certificate: "Building projects with financial su, studia podyplomowe
School of Banking and Management in Krakow
Faculty of Management and Marketing, Major: Marketing Work: An attempt to determine the success factors in enterprise lo, licencjackie
School of Banking and Management in Krakow
Zainteresowania
Snowboarding, Computer Graphics, Drawing, Music
Inne
Knowledge of programs:
- IT infrastructure, data base &
network background
- Gantt, MS Project - good
- SCCD - advanced
- ISM Maximo - advanced
- Microsoft Office (Word, Access, Excel, PowerPoint) - advanced
- Microsoft SharePoint - good
- Incident Management - HP Service Manager - advanced
- Lotus Notes - good
- WinSCP - good
- Adobe (XD, Photoshop, Illustrator, InDesign, Acrobat Professional) - advanced
- Corel Draw - very good
- HTML - basic
- IT infrastructure, data base &
network background
- Gantt, MS Project - good
- SCCD - advanced
- ISM Maximo - advanced
- Microsoft Office (Word, Access, Excel, PowerPoint) - advanced
- Microsoft SharePoint - good
- Incident Management - HP Service Manager - advanced
- Lotus Notes - good
- WinSCP - good
- Adobe (XD, Photoshop, Illustrator, InDesign, Acrobat Professional) - advanced
- Corel Draw - very good
- HTML - basic
