Agnieszka Mietz

Operations Manager
Bydgoszcz, kujawsko-pomorskie

Umiejętności

Application Services bankowość Zarządzanie zmianą Finanse Human Resources Humans Java Application Development Zarządzanie Marketing Microsoft Office zarządzanie operacyjne usprawnianie procesów Program Management Project Management Public Relations Publikacje SAP ERP SAP R / 3 Nauczanie Przywództwo w zespole Zarządzanie zespołem Obsługa klienta Prawo jazdy kat B Cloud Services/Managed Services Bid Management Zarządzanie jakością (TQM)

Języki

polski
ojczysty
angielski
biegły
niemiecki
podstawowy
rosyjski
podstawowy

Doświadczenie zawodowe

Atos Poland Global Services Sp. z o. o.
Operations Manager
Technical Operations & People Manager of 66 engineers: 2nd & 3rd line of support, TPM/PM.
Service Delivery & Management within:
- infrastructure and application management: Windows Server Management, DNS, DHCP, DFS, GPO, RDP, iLO Drac, MS Exchange, Vmware, VDI, Faxination, BlackBerry, Ironport, Enterprise Vault, NetIQ, ANtivirus, FEP, Net Backup, Tivoli, SCOM, HPOM, SCOM, SCCM, NetApp, AIX, Linux, Citrix, Active Directory, MS SQL, EPO, Clustering, Disaster Recovery Testing, C-Sharp, Java, C++, C#, VBA, others;
- ITIL Foundation v3.0, CMMI for Development & Services, ISO 27001;
- Bid Management, Service Orders, Finance Management, Order Management.
Alcatel-Lucent
Project & Product Quality Manager/ Six Sigma Project Manager/ Quality Assurance Engineer
2011-10-01- till present - Alcatel – Lucent in Bydgoszcz, Quality Assurance Engineer –
functional: Quality & Process Manager at Global GCD SwI (EMEA, AMERICAS, APAC, CALA), in parallel: GCD SwIa Business Operations, ITTS NAR/SAI, responsible for
Quality & Process Management for ITTS / Global Service Delivery
CMMI implementation combined with Six Sigma techniques, Agile and TL9000 methods
AIM (Advanced Integration Methodologies) for IT
CIP (Contract Implementation Process) & OLP (Opportunity Lifecycle Process) management
Customer Surveys / CCIs management
Six Sigma and PMP Project Management / Integration Management/ E2E Tests management

2009-03-16 – 2011-10-01 – Alcatel – Lucent in Bydgoszcz, Quality Assurance Engineer –
functional: Quality & Process Manager of software creation and its service/maintenance (SW/HW type of products as well SaaS <Software as a Service> and Customer deliveries, TL9000 v5.0 & ISO 9001:2008 auditor, Cooperation with multiply ALU organizations, 3rd Party SW deliveries, CCIs and Customer outages management, QIPs implementation, Reliability & availability coordinator, International standards implementation, Project Manager (daily cooperation and communication in English). Working in parallel in two huge organizations of Alcatel-Lucent: S3G (Software & Solution & Services – close cooperation with above 100 persons - and executing Quality & Process management) and Application Group (six Business Units hiring – as a sum – above 200 persons).
Philips Lighting Poland S.A.
Quality Engineer
2006-08-21 – 2009-03-15 – Philips Lighting Poland S.A. in Pila – IPLC Glass (Glassworks), also parallel 2008-01-01 – 2008-06-30 – Philips Lighting Poland S.A. in Pila – IPLC AMS (Metal Advanced Solutions)
Quality Engineer and Quality Team Leader (within Supply Chain in international environment – daily cooperation and communication in English),
Functions: Green Belt (six sigma, NQC, SPC approach within projects' leading and projects' management),
Quality Engineer of:
- deliveries,
- direct production processes & labs researches,
- final goods within Supply Chain areas;
- co-creation of Customers/Suppliers Quality Agreements and Technical Specification
Parallel:
- SAP trainer for QMS,
- internal auditor of ISO 9001:2000, ISO 14001:2004, PN-N 18001:2004,
- Green Belt (six sigma, NQC, SPC approach within projects' leading and projects' management),
- software control, measurements & quality of goods supervisor
- coordination & leadership of quality inspectors team (permanent: 18 persons, temporary: 24 persons at one time);
- cooperation within different units of Philips (with suppliers, customers' divisions) of international environment
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Quality and Technical Assistant
10. Wojskowy Szpital z Polikliniką
co-creating TQM System documentation (a Quality Book and connected with it, among others, procedures, instructions, forms, etc.) for certification process, procedures developing in the range of the uncertainty in measurements evaluation and methods’ validation for accreditation process. Participant in course of technical knowledge of computerized tomography, magnetic resonance, and variety types of spectrophotometers used in analysis.
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Assistant of Principal
Cech Rzemiosł Metalowych (The Metal Craft in Bydgoszcz)
consulting on tax law (Labour Law and the Occupational Health and Safety), running tax books and VAT registers, financial costs assessment, making registration of labour agreements.
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Data Base coordinator
Sampo sp. z o. o. Warszawa
archives and data bases creation, supervision over documentary.
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Co-organizer of Christmas Parties for Children
Cech Rzemiosł Metalowych/ Metal Crafts
co-organizer and co-leader of Christmas party (“Gwiazdka”) for children of craftsmen who are members of Cech Rzemiosł Metalowych in Bydgoszcz (the Metal Craft).
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Sport woman
WKS Zawisza in Bydgoszcz
A participant in opening the international ceremony of Young People Olympiad in athletics.

Szkolenia i kursy

2006 (May – June) – an author of the article „The uncertainty evaluation for accreditation process in a scientific laboratory of medical analysis” published in a book “Young specialists in the field of the commodities science” (publisher: The Poznan University of Economics), a participant in conference “Days of Young specialists in the field of the science of commodities”.
2001 – 2005 – Student Science Circle Qualitas in the Faculty of Quality Economic at The Poznan University of Economics, a participant and co-organizer of conference: “The role of certification entities’ service quality”, a participant in project “TQM System functioning in chosen companies in Wielkopolska Province”. Acquirement of ISO quality standards knowledge according to particular market’s trades. Project Management skills used in practice.
Participant in courses (knowledge used in practice):
2011 – self-study of PMP training to proceed according ALU type & style of project management; AIM & CMMI implementation;
2009 – Software Validation & Verification, Reliability & availability, security testing, Requirements creation for software production (SLAM & DOORS methodology), Development Trainings – including usage of software language, TL 9000 requirements & measurements v 4.0 & v5.0, ISO 9001:2008 requirements, SE & Arch. Training, Software Builds and Loads & Software Labs’ Control, ESD training.
2008 – Auditor of ISO 9001:2000 (PCBC)
2007 – “Master Black Belt course”, „Statistical Process Control (SPC – advanced level)”, „MINITAB”, „Microsoft Office Excel (advanced level)”, „MEDIC (DMAIC –Green Belt)”, „Quality Costs (quality costs implementation in all types firms)”, „FMEA”, „R&R Method”, “DOE - Design Of Experiments”; “Supply Chain Management.”
2006 – Auditor of integrated TQM systems (TUV Nord Polska);
2005 – TQM implementation process based on knowledge of ISO 9001:2000 standard, other ISO standards;
2004 – HACCP, GMP, GHP, GLP (working ability of implementation and usage of laboratory analysis in relation to food technology with adopting varied measurements methodology).

Edukacja

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Inzynieria Oprogramowania wydzial Informatyki, studia podyplomowe
Politechnika Poznanska
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Tłumaczenia Ekonomiczno- Prawne w Biznesie - język angielski, studia podyplomowe
Wyższa Szkoła Bankowa w Toruniu
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Wydział Budowy Maszyn i Zarządzania - Six Sigma Project Management, studia podyplomowe
Politechnika w Poznaniu
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Towaroznawstwo/ Zarządzanie Jakością - inżynieria jakości, magisterskie
Uniwersytet Ekonomiczny w Poznaniu

Specjalizacje

IT - Rozwój oprogramowania
Zarządzanie projektem
IT - Rozwój oprogramowania
Inne
Zarządzanie jakością
QA

Zainteresowania

Playing guitar, sport, journeys, modern dance, organizing conferences and animations for children, archaeology, biology, medicine, pharmacy, mathematics, music, painting, reading books.

Organizacje

2001 – 2005 – Student Science Circle Qualitas in the Faculty of Quality Economic at The Poznan University of Economics, a participant and co-organizer of conference: “The role of certification entities’ service quality”, a participant in project “TQM System functioning in chosen companies in Wielkopolska Province”. Acquirement of ISO quality standards knowledge according to particular market’s trades. Project Management skills used in practice.

Inne

Skills:
Driving licence, ability of fast reading and working under time pressure and being in charge of several projects at this same time, ability of working on board, ability of negotiate, analysis abilities, creativity, organisational skills.
- translator of English: telecom., medical, pharmaceutical, technical, economics, law translations from Polish to English, from English to Polish,
- profound computer skills MS Office (Word, Excel, Power Point), MINITAB, SAP system (in range of quality assurance), Lotus Notes, Outlook, GAGEpack, SPC Bulbs’ software, Internet Explorer; considerable VBA (Visual Basic for Application) skills;
- profound knowledge of standards, for instance, series of ISO 9000 (basis on ISO 9001:2008), ISO/TS 16949:2002, PN-EN ISO/IEC 17025:2005, ISO 15189:2003, ISO 14001:2004, EN 45001:1993, PN-EN ISO 10012:2003, PN-N 18001:2004, PN-71/N-02050, TL9000, PN EN ISO 22000:2006 , CE certification, VDA – quality standards and many others;
- Participants in many international conferences related with quality/process/project management – the last one as example (Process Excellence Regional Forum – Central Eastern Europe 29 November - 01 December 2010, Le Meridien Bristol, Warsaw, Poland): http://www.processexcellenceeasterneurope.com/Event.aspx?id=383090
- profound project management skills (proven by Green Belt certificate) – as a leader:
● national projects: Professional experience: “Cardboard boxes Packaging improvement and costs reduction of their usage”, „Rejects’ reduction and abbreviation of assortments changeover on bulbs production Line (cutting process), „MCRS implementation within Glass House Factory”, „Implementation of gage tool (flares’ bow measurements), Student prohibition: “Brand Management: marketing research and phenomenon of television station on example of TVN”, “The role of Recertification Entities in implementation of Quality Standards in particular sectors of market”, “Emotional Brain”, “Genetically Modified Food – influence on human organism”, “Sensory and organoleptic analysis of flavorings”, “Researches of industrial and grocer’s commodities with usage of instrumental analysis’ methods”, as well as
● international projects: “Telecommunication software products – QIPs up to M-QMS”, “TL9000 v5.0 assessment to meet mobile market expectation“, QIP of PLC: ‘M&HS (PLC improvements about adding the Managed & Hosting Services within cooperation between M&HS and AG), Defect Management Process, MQMs improvements and adjustments in SW production, Software creation in Telecommunication Industry (up to products described at the beginning of herewith CV)”, „Quality improvement of flares’ tubes deliveries and costs reduction within flares and lamps production (type GLS and TLD)”, „Adjustment and integration of SAP systems: BW_HELIOS & PR4/R3”, „Flares inspection – online measurements”, „Implementation of ZD – Zero Defect Program.”
- profound knowledge of HACCP, GMP, GHP, GLP and six sigma rules, profound knowledge of TQM System tools and techniques (among others, 5S, 5 Why, FMEA, QFD, ABCD method, Ishikawa’s Diagram, 8D, Pareto-Lorenz Diagram);
- profound knowledge of varied analytical laboratory analysis and examination (in reference to variety of laboratories types: chemical, physical, instrumental analyses, biotechnological, microbiological, biochemical, electronic, computer, sciences of commodities of industrial articles , sciences of commodities of groceries, sensorial analysis, science of commodities of medical articles, cosmetic and pharmaceutical) connected with laboratory measurements’ systems;
- profound knowledge of quality assurance and quality control in food, metal and glass industry, automobile, telecommunication industry as well as pharmaceutical and medical market sectors and relevant with it profound knowledge of validation and accreditation systems;
- profound knowledge of contractor negotiation, financial, economic, law issues;
- fluent within public performances (during formal presentations, competitions, public relations’ meetings).

Grupy

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