About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

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Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Professional Services Scrum Master

Location: POLAND - remote

FUNCTION: Project Delivery REPORTS INTO: Professional Services PMO Operations Manager JOB FAMILY: Rackspace Professional Services

JOB DESCRIPTION:

We are seeking a Professional Services Project Manager or Scrum Master to lead, coordinate and monitor Professional Services projects from initiation through delivery for complex client engagements. Builds relationships with the customer to identify new opportunities to help them with their business problems. Serves as liaison between internal and external technical and non-technical departments in order to ensure that all targets and requirements are met. Delivers results ensuring technical projects are completed on schedule and within budget.

Key Accountabilities

General

Engage with Rackspace and client stakeholders in gathering and documenting requirements that solve a customer’s pain point or objectives through project outcomes and benefits realization.
Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.
Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
Contribute to the refinement of the Rackspace Professional Services methodology.
Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
Ability to travel as required.

Project Management

Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.
Responsible for the preparation of key project documents (PID, plans, logs, reports) and other key deliverables through the life of the project.
Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.
Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.
Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.
Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.

Pre-Sales Engagement

Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.
Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

PERSON SPECIFICATION:

Expertise / Qualifications

(essential) Certified Scrum Master (ScrumAlliance.org or equivalent)
(preferred) SAFe Certification, PMP/Prince2 (Practitioner) certification
Proven ability to organize and execute projects in a consistent, repeatable and reliable manner.
Technical conversational knowledge in the following areas:
- Data centre strategy & operations
- Capacity, utilisation, and performance
- Backup, storage, and disaster recovery
- migration & consolidation
- IT Service Management and Service Delivery (ITIL certification preferred)
Excellent time management, communications, decision making, presentation, human relations and organization skills.
Able to resolve problems in a timely manner.
Ability to communicate technical information and ideas so others will understand.
General knowledge of cloud technologies, IT operations, project management operations.
Ability to adapt to a rapidly changing environment, handling shifting priorities and ambiguity.
Enterprise level use of MS Office suite including Project and Visio and knowledge of other project management tools.

Experience

(essential) certified SCRUM Master with 5+ years of leading SCRUM projects
(essential) fluent English speaking and writing skills
(essential) fluent German speaking and writing skills
(essential) 5 + years project management experience or scoping, planning, leading and monitoring technical projects from initiation through delivery preferably in managed services or public cloud
(essential) 5+ years working on infrastructure technology projects including one or more of the following:
- Virtualisation/public cloud technologies.
- application / platform migration.
- data / storage / network migration and/or management.

KEY PERFORMANCE INDICATORS & OBJECTIVES:

High NPS scores for client engagements
360 degree feedback from peers & sales
Interaction and contribution to extended peers and cross-functional teams

MAIN CONTACTS (external / internal):

Customers - Enterprise CIO / CTO / Program & IT Directors - monthly basis
Senior Director of Global Solutions and Services –monthly basis
Leaders of Sales and Support (including Directors and VPs) - monthly basis
Director of Professional Services - weekly basis
Project Management Teams - daily basis
Technical Consulting Teams - daily basis
Sales Teams - daily basis
Rackers - daily basis
Peer Management team - daily basis

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