Oracle Financial Support Analyst - Krakow, Poland

Workplace: Krakow

Region: małopolskie

Numer ref.: 3275959

CH2M is now Jacobs. At CH2M you will join an inclusive and dedicated team working on some of the world’s most impactful projects. Hard problems energize us, and fresh solutions delight us. This approach has defined us for more than 60 years, and it will drive us for the next 60 and beyond. Close collaboration among so many skilled and creative problem solvers gives us the power to safely and successfully execute almost any client project.
This position is responsible for completing daily, weekly and monthly financial data processing required to complete required financial reporting and daily accounting functions including invoicing and cash management. In addition, the position works directly with users to address financial data issues within Oracle E-Business Suite 12.1 and custom financial tools. The incumbent has thorough knowledge of multiple subject areas or disciplines; understands how own area integrates with and impacts other areas; and is building understanding of business trends and industry issues and challenges. He/she decides most effective method to deliver work/results. This position impacts department/unit assignment by ensuring quality of tasks/output provided by self and others.

Responsibilities:

Performs accounting duties of a complex nature requiring advanced professional experience, knowledge and competency in accounting principles and practices.
Works with broad discretion as to work details on assignments of a varied, diverse and difficult nature.
Submits recommendations for improved operations.
Develops and implements difficult accounting systems, methods, procedures, and controls.
Assist global financial system users of different Lines of Business with system problems and Oracle specific problems in the Projects/AP/AR/GL modules:
- Answer, evaluate, and prioritize incoming requests from users via the online support request tool in a potentially heavy volume environment
- Evaluate and research issues and provide timely and accurate support.
- Interview users to collect information about problem and to help determine source of the issue.
- Troubleshoot employee timesheet recording issues – related to projects/tasks and/or employee assignments
- Obtain approval and provision MIS Security rights to domestic and international users.
- Document troubleshooting steps and detailed resolutions in the online support request tool.
Complete and troubleshoot problems arising from daily, weekly and monthly Oracle global processing for all companies.
Identify performance issues and unprocessed transactions in Oracle EBS, follow escalation process and track issues until resolution
Provide audit information relating to users roles/responsibilities in financial systems to internal and external auditors.
Create Knowledge Base articles for internal procedures and FAQs for users within the online support request tool

The minimum qualifications for this position are:

Bachelor's degree in Accounting, Business Administration, equivalent major or equivalent experience.
4 years of professional accounting experience, or CPA/CMA plus two years professional accounting experience.
- Business experience in accounting/finance or help desk related field
General financial application experience , esp. Oracle E-Business Suite 12.1
General knowledge of Microsoft Office programs, primarily including excel and access, required.
- SQL query knowledge is preferred, not required
Customer service experience or strong orientation to a customer service environment, desired.
Detail orientation, including the ability to multitask, prioritize, research and problem solve, required

We offer:

International working environment and unique company culture
Personal development opportunities
Friendly atmosphere in dynamic team
Full time employment contract with salary corresponding to qualification
Benefits package including medical care, insurance, sport activities and other
Independent role and flexible working hours

Apply now