Business Operations Technitian
- $1500/month - WORK FROM HOME

Job Description

Do you have what it takes to to be part of high performing team that continuously provides outstanding support to multiple departments?  Are you ready to take your knowledge of applications, collaborating and problem solving skills to help our team succeed? If you  thrive in a fast paced, detail oriented environment, and  believe that over communicating is a good thing, then this Business Operations Technician is the job for you.

We Are Versata.

Versata invests capital and operational excellence to revitalize world-class software and technology companies for sustainable success.

We’re looking for:

A Business Operations Technician will work to complete assigned day-to-day tasks and activities, across multiple departments and organizations.  This will include managing HR and Legal administrative tasks, creating reports, completing Zendesk tickets, reconciling invoices, and resolving various requests. You will help define the playbook to improve operations involvement with the success of the company.

As a Business Operations Technician at Versata:

• You will be given play books that provide step-by-step instructions for most of your assigned responsibilities. These are living documents, so you will be asked to keep them current with updated business practices.
• Your tasks will vary from simple requests (such as creating routing signatures, FedEx shipping labels or using Google translate to decipher voicemail messages) to more complicated projects (like invoice reconciliations, creating quarterly royalty reports, or finishing chargeable billing requests.)

As you work through these projects, you will:

• Correspond with multiple internal departments to help process the daily tasks necessary to keep a business running.
• Develop an understanding of current business processes.
• Create  reports on existing data to ensure we’re meeting business goals.

Skills and Experience we require:

• While Versata is a company with international reach, we do require that technicians have a mastery of the English language.
• Our team fields numerous questions and we pride ourselves on staying organized and communicating effectively. It is imperative that you have a similar interest in keeping track of your projects and working with people.
• Building off that point, it’s important for technicians to believe there isn’t such a thing as “over-communication.”  The more people are informed about what is going on and why, the less chance for problems to occur.  
• You will be using the following programs daily, so being familiar with these is a plus but a willingness to learn is a requirement: Zendesk, Salesforce (and desk.com), Google documents (sites, forms, sheets), Echosign, Excel

Being a Successful Business Operations Technician

• Your performance review will be based on the following factors:
• How many tickets you are solving per week (exact numbers will change based on work flow)
• How many of these tickets have been solved successfully, without issue (80% success rate required for the first two weeks, 90% success rate required for week three, and 98-100% required for week four)
• Your willingness to ask questions
• The tone and effectiveness of your email communications
• Your comfort level on working through more intricate responsibilities and switching between detailed projects and smaller day-to-day tasks

This is a 100% remote, contractual position and does not offer benefits. This part-time position is 20 hours per week with the possibility for full-time employment after a successful probation period and performance review.  

Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Next Steps:

Drop off your resume, and complete some short skills tests to be considered for this unique position. Are you up for the challenge?