Randstad Technologies specializes in search and selection of IT and IT/business professionals. We focus on recruitment of medium and high class specialists for all levels of organizations hierarchy.

Our financial services client is a leading global money transfer and payment services company, enabling consumers who are not fully served by traditional financial institutions to meet their financial needs. Dynamic and fast-growing, the company is headquartered in the United States and offers its services in more than 200 countries and territories.

A pivotal component of our client’s global strategy is a new Global Business Center which is located in Warsaw. As part of the inaugural team in this location, you will have the opportunity to shape the future of the company’s Polish operations as well as enhance your own career.  A dynamic organization with a culture of innovation, action and internal promotion, our client offers competitive compensation and benefits packages and is looking for high performers that are ready to be part of the company’s success.

manager IT operations (partner support)

Zakres obowiązków:

• vendor management: holding a vendor to specific SLA’s, work with vendor to ensure success
• set reasonable expectations to both users and vendor
• call center and/or support responsibilities, experience in Point of Sale equipment support and related communications support
• developing processes that streamline operations and creates meaningful metrics - nice to have
• ensure the proper level of system access is granted to individuals (access management)

Oczekiwania:

• 5+ years’ experience supporting service support processes 
• 3+ years’ proven customer service experience
• 3+ years’ experience with a service desk tool such as CA Service Desk, Remedy, INFRA, Service Center 
• ability to anticipate problems, contribute innovative solutions to IT management
• ability to communicate effectively with a variety of technical areas
• general knowledge of IT systems including mainframe, server, network, and web technology, preferred
• an understanding of security risks and mitigation
• an understanding of Data File Delivery (MFT, Managed File Transfers) to and from partners and the security risks inherent in file transfers
• fluent English is a must 

Oferta:

• unique opportunity to join a new Global Business Centre at the heart of its core operations
• ability to work in a truly international environment
• attractive salary and benefits package
• enjoy a culture of empowerment, innovation and fun

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Zgodnie z obowiązującym prawem Randstad nie pobiera opłat od kandydatów za udział w procesach rekrutacyjnych.

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