Customer Service Support Coordinator, Gdańsk - oferta pracy - GoldenLine.plAntal - Customer Service Support Coordinator

Oferta archiwalna

Antal SSC/BPO

Customer Service Support Coordinator

Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.

On behalf of our Client, an international company, we are currently seeking candidates for the position of:

Job description

  • Ensure bookings are created and updated in a timely manner,
  • Delivering service in line with client performance standards and operating procedures,
  • Ensure 'right-first-time' arrangement of bookings and sending confirmation to customers,
  • Process export bookings received from Customers and allocated front-offices in a timely, efficient and courteous manner,
  • Collaborate with relevant internal stakeholders to address any missing bookings information or query discrepancies,
  • Communicate any impact on the business and query for missing information necessary for proper booking / dangerous goods data input.

Candidate

  • Degree in maritime logistics, or still in the process of studying,
  • English C1,
  • Fluent level of customer service,
  • Self-motivated and result-oriented,
  • Ability to build trusted partnerships across the company.

The offer

  • Satisfactory salary in line with experience,
  • Benefits such as private medical healthcare and sports card,
  • The chance to work with market leaders from various sectors and countries,
  • Learning & Development team open for your suggestions,
  • Team Integration,
  • Modern office with disability access.

If we have sparked your interest, let me know by simply sending your application on:
piotr.ilewicz@antal.pl

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