Tomasz Przydatek

- Work with Account Managers to provide pre-offer, offer and contract management support for
standard and non-standard contract set up and maintenance
- Execute contract legal and fiscal requirements, working with local legal focal points
- Follow-up directly with customers on missing contract documentation
- Ensure contracts are signed and stored in line with local country requirements
- Review contract performance
- Set up and maintain end to end pricing data
- Act as resolution owner of Customer complaints

- Place, amend and orders liaising with other service partners in Shell
- Set up and amend Customer master data
- Provide change information of planned shipments to schedulers and scheduling admin team
- Handle basic Customer credit enquiries
- Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes
- Manage Customer complaints feedback and compliments
- Manage and monitor Customer & Distributor complaints mailbox through to resolution
- Act as first level support for system interface errors
- Maintaining good relationship with customers
- Cooperation with stocks in Germany
- Sales support activities
- Pricing activities
- Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
- Maintain master data integrity. Review DQS reports, correct any data errors and track performance against SLA
- Engaging with Business and Country tax teams to enable business knowledge sharing
- CRM, gSAP as main working systems

- customer service
- order management
- general public services
- general information services
- complaints management of individual customers
- creating and providing copies of invoices
- cooperation with partner stations and other departments of Shell Business Centre

- individual and group customer service: direct, telephone and e-mail
- booking service
- sales of hotel offer as well as local trips
- command of Amadeus - control system for hotels (correcting and voiding and
operations on reservations)
- command of Homatic extension control system
- command of Billy - trip sales system
- concierge function
- customer sevice to foreign tourists - including the adaptation of services in
accordance with cultural and/or religious requirements
- maintaining the cooperation with different hotel departments (e.g. SPA, Marketing
and Reservation Teams)

- individual and group customer service: direct, telephone and e-mail
- booking service
- sales of hotel offer as well as local trips
- good command of Fidelio v8 - control system for hotels (invoice issuing, editing,
correcting and voiding;preparing daily and monthly reports for accounting
department)
- numerous extranet servicing
- cash register operations
- concierge function