Tomasz Kuźniecow

- processing reservations and registering guests in the computer system;
- operating online booking systems such as booking.com and expedia;
- handling guest complaints;
- cash handling and invoicing;
- providing complex information about apartment facilities and company services;
- extending company offer by aquiring new apartments on a real estate market;

- dealing with all guest enquiries on a daily basis in a professional friendly and efficient manner
- processing hotel registration and other transactions
- handling of cash and following payment procedures in accordance with company standards
- managing all internal and external phone calls regarding reservations and any other queries
- handling all aspects of guest arrivals, check-in and departure
- keeping current on hotel accommodations, services and local attractions
- handling all guest complaints
- working with other departments as appropriate to arrange for services requested by the guest
- preparing end of shift summaries and communications for management and other shifts

- managing telephone and email enquiries from individuals and companies in a prompt and proffesional manner
- processing reservations and registering guests in the computer system
- operating online booking systems such as booking.com, expedia and wimdu
- handling guest complaints
- monitoring customer satisfaction regularly
- providing complex information about apartment facilities and company services
- assisting guests from arrival to departure
- maintaining up to date knowledge on events and acitivities in the city
- cash handling and invoicing
- exchanging foreign currencies
- online marketing,
- helping with ordering and delivering all necessary office supplies

- delivering excellent customer service
- preparing and serving hot and cold beverages
- serving prepared food
- providing customers with product details, such as coffee blend and preparation descriptions
- receiving and processing customer payments
- taking customer orders
- ordering and stocking supplies

- performing window transaction such as bill breaks, tickets and chips redemption
- exchanging foreign currencies
- paying out credit card advances
- balancing cash float daily and declaring non-balances
- jackpots pay outs,
- front money deposit
- providing customers with information about casino operations

- delivering excellent customer service,
- selling and exchanging chips
- tickets and coins redemption
- cashing of cheques,
- paying out credit card advances
- making wire transfers
- front money deposit,
- balancing cash float daily
- jackpot pay outs
- issuing markers and receiving marker payments
- processing transactions in the casino computer system
- obtaining reports from the casino computer system to use a back-up for balance sheet
- providing customers with information about casino operations

- preparing and serving main dishes, snacks and bevarages for camp participants,
- storage and disposal of food,
- cleaning and preparing cooking station