Tomasz Czajkowski

• leading a growing team - currently 12 people - with main responsibility for cycle count reconciliation for European countries: Germany, United Kingdom, Ireland, Sweden, Norway, Denmark, Finland, Belgium, Austria, Switzerland;
• daily workload monitoring for incoming volumes and resource planning in order to ensure timely processing in accordance with agreed SLA's;
• working on process optimization across Europe;
• looking for process improvement opportunities;
• using Lean Six Sigma methodology for problem solving;
• being active SAP super user supporting employees in daily operations
• SAP ad-hoc troubleshooting
• developing and validating Work Instructions
• taking part in internal projects (CRM, process standardization, cross country support)
• people recruitment

• Responsible for delivering SAP Training for new hires: providing training, monitoring of eLearning’s, requesting SAP access/ account changes

• SAP Super User (within the company) dedicated for solving of daily issues

• Responsible for supporting new transitions

• Responsible for Order Entry: creation in SAP, price & availability, billing, archiving incl. sample & demo orders

• Responsible for Cycle Count processing: booking updates, analysis, follow-up list creation, variances resolutions

• Responsible for all incoming e-mails to dedicated mailboxes covering BO processes

• Responsible for monitoring the activity through a regular check: open order book/allocation file/ daily reports

• Responsible for capturing and documenting in CRM tool any identified customer specificities

• Responsible for logging a dispute when applicable, monitoring resolution and resolving the issue as possible

• Responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with FO teams

• Responsible for standard returns management

• Responsible for standard Service & Repair management

• Serve as a key contact to clean-up SAP data/transaction (work close with FO)

• Ensure Front office can work effectively and with the right quality by providing the right feedback (communication) and support

• Order Entry: creation in SAP, price & availability, billing, sample & demo orders, incl. archiving
• Cycle Count processing : booking updates, analysis, follow-up list creation, variances resolutions
• responsible for all incoming e-mails to dedicated mailboxes covering BO processes (expl. MMXII)
• monitoring the activity through a regular check : open order book/allocation file/ daily reports
• capturing and documenting in CRM tool any identified customer specificities
• logging a dispute when applicable, monitoring resolution (through FSCM) and resolving the issue as possible
• issue resolution and reactive communication towards the customer, including coordination of the issues especially with FO teams
• standard returns management
• standard Service & Repair management
• Serve as a key contact to clean-up SAP data/transaction (work close with FO)
• Ensure Front office can work effectively and with the right quality by providing the right feedback (communication) and support

procesowanie zamówień w systemie SAP dla klientów z obszaru niemieckojęzycznego (Niemcy, Austria, Szwajcaria)
przygotowywanie ofert dla klientów
rozpatrywanie i wprowadzanie gwarancji do systemu SAP
tworzenie dostaw
nadzór nad cenami i ich zmiana w systemie
koordynacja i zmiany danych klientów w systemie
przygotowywanie raportów

mailowe wsparcie użytkowników platformy aukcji internetowych w języku niemieckim

telefoniczna obsługa klienta niemieckojęzycznego (Niemcy, Austria, Szwajcaria)
aktywna sprzedaż przez telefon

aktywna sprzedaż usług przez telefon
udział w specjalnych projektach
ankieta telefoniczna w celu weryfikacji zamówień