пропозиції роботи
Tomasz Barłoga
Operations Manager, Controlling Services, Infosys BPO Poland
Łódź,
łódzkie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Analiza biznesowa
usprawnianie procesów biznesowych
Zarządzanie zmianą
Zarządzanie procesami
zarządzanie operacyjne
Project Management
Service Delivery, BPO ,
People Management
Lean
Języki
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
Record to Report Global Operations Head
Responsible for noiseless service delivery in RTR domain globally
6 Infosys Delivery Centers, ca. 500 professionals
Ensuring SLAs on all levels are met as per MSA
Driving process transformation, harmonization, standardization, simplification
Process excellence and continuous improvement
CRM
Introducing LEAN culture to the process
6 Infosys Delivery Centers, ca. 500 professionals
Ensuring SLAs on all levels are met as per MSA
Driving process transformation, harmonization, standardization, simplification
Process excellence and continuous improvement
CRM
Introducing LEAN culture to the process
Record to Report Global Process Operations Manager
Monitoring Operations Performance
Driving continuous end-to-end KPIs and SLAs improvement
Ensuring SLAs on global and region level are met as per MSA
Standardization and Best Practice sharing among different service delivery locations
Support in deployment of domain transformation projects
Ensure quality of business processes and its noiseless delivery
Relationship management with key Clients’ stakeholders
Escalation management
Internal Assessor in Talent Development program
Driving continuous end-to-end KPIs and SLAs improvement
Ensuring SLAs on global and region level are met as per MSA
Standardization and Best Practice sharing among different service delivery locations
Support in deployment of domain transformation projects
Ensure quality of business processes and its noiseless delivery
Relationship management with key Clients’ stakeholders
Escalation management
Internal Assessor in Talent Development program
Senior Operations Manager
Controlling Services Department
Managing Controlling Services Operations (approx. 150 Financial Analysts)
Ownership of budget and financial results
Service Delivery management
LEAN culture implementation
GRIR Global KPI owner
Identifying and realizing growth opportunities
Developing services portfolio for new and existing clients
Supporting BPO Transitions (new clients and scope expansion)
Client Relations management
Talent development (implementing career development & succession plans, identifying training needs for TLs, reviewing training plans created by the TLs for their teams and monitoring training program implementation)
Initiation and supervision over improvement projects
Managing Controlling Services Operations (approx. 150 Financial Analysts)
Ownership of budget and financial results
Service Delivery management
LEAN culture implementation
GRIR Global KPI owner
Identifying and realizing growth opportunities
Developing services portfolio for new and existing clients
Supporting BPO Transitions (new clients and scope expansion)
Client Relations management
Talent development (implementing career development & succession plans, identifying training needs for TLs, reviewing training plans created by the TLs for their teams and monitoring training program implementation)
Initiation and supervision over improvement projects
Senior Team Leader
Financial Planning & Analysis
Consolidation & Integration Support Team
Managing Team of approx. 30 business analysts
Contacts with clients
Internal and external reporting
Financial process improvements
Consolidation & Integration Support Team
Managing Team of approx. 30 business analysts
Contacts with clients
Internal and external reporting
Financial process improvements
Team Lead
Financial Planning & Analysis
Consolidation & Integration Support Team
Managing Team of approx. 30 business analysts
Contacts with clients
Internal and external reporting
Financial process improvements
Consolidation & Integration Support Team
Managing Team of approx. 30 business analysts
Contacts with clients
Internal and external reporting
Financial process improvements
Process Lead
Financial Planning & Analysis
Consolidation & Integration Support Team
Consolidation & Integration Support Team
Junior Business Analyst
Financial Planning & Analysis
Consolidation & Integration Support Team
Consolidation & Integration Support Team
Specialist
General Ledger Department
GL Improvement Team
GL Improvement Team
Senior Accounting Specialist and SAP Key User
Philips European Accounting Services
General Ledger Department
Accounting Associate
Philips European Accounting Services
General Ledger Department
Szkolenia i kursy
* Prince 2 Foundation
* Project leading - Green Belt training
* Polish Ministry of Finance license for book-keeping
* Sales and Customer Relationships – Consulting Skills trainings
* Team Work
* Communication and individual effectiveness
* Professional customer service
* Project leading - Green Belt training
* Polish Ministry of Finance license for book-keeping
* Sales and Customer Relationships – Consulting Skills trainings
* Team Work
* Communication and individual effectiveness
* Professional customer service
Edukacja
Rachunkowowść Zarządcza i Controlling, studia podyplomowe
Uniwersytet Łódzki
Inżynieria Oprogramowania, inżynierskie
Wyższa Szkoła Informatyki w Łodzi
Wydz: Zarządzanie, Kier: Zarządzanie i Marketing, Spec: Marketing, magisterskie
Uniwersytet Łódzki
Specjalizacje
Finanse/Ekonomia
Zarządzanie finansami
Zainteresowania
* Sports: football, volleyball, gym, squash, ASG
* Movies: Quentin Tarantino's movies
* Programming: VBA
* Movies: Quentin Tarantino's movies
* Programming: VBA
Grupy
Uniwersytet Łódzki
Uniwersytet Łódzki powstał 24 maja 1945 roku jako kontynuator dorobku wcześniejszych instytucji działających w okresie międzywojennym w Łodzi. Obecnie jest jedną z największych polskich uczelni.
Business Marketing
Marketing Sekrety. Social Media Marketing. Marketing wirusowy, marketing szeptany, event marketing, experiential marketing, guerilla marketing, marketing doświadczeń, content marketing.
PGB Human Resources
PGB Human Resources jest obecne w czterech obszarach działalności zwiazanej z zasobami ludzkimi: rekrutacja i selekcja pracowników (Assessment Center, testy osobowościowe, werbalne, analityczne, head-
Shared Services Centers in Poland
Grupa przeznaczona dla obecnych, byłych i przyszłych pracowników Centrów Finansowo - Księgowych, Centrów Usług Wspólnych i BPO w Polsce
