Roksana Guillen Ortega (Bajorska)

- sales representative in Spain
- customer service in Spain
- content creator
- advertising space on my 2 blogs: hiszpaniaole.pl and descubrepolonia.net

- responsible for transition of operational processes related to PTP from Iberia and British Airways to IAG GBS
- preparing PTP procedures and updating existing ones by constant auditing of financial/transactional processes transferred to Business Process Outsourcing (BPO)
- ensuring correctness of invoices’ booking and payments by supervision and support to BPO’s teams in their daily work
- approving reports related to month end close prepared by BPO to be presented to the management (e.g. tax reports, accruals, forecast, reconciliation, etc.)
- providing improvements by analysis of PTP processes to make the process more effective and to avoid frauds
- process owner of area related to Fuel and Catering (e.g. responsible for control and management of Key Performance Indicators (KPI))

- ensuring effective CAPEX service for BP Europa SE by leading a group of 3 people
- responsible for reporting of CAPEX budget on a monthly basis or on demand
- raising and controlling purchase orders for capital expenditure basing on information received from Procurement Department
- approving incoming invoices by confirming that they are correct with contracts
- retention and release of guarantee deposits basing on contracts with suppliers
- determine the appropriate allocation of costs between OPEX and CAPEX
- control of fixed assets by making audits on new build gas stations, reviewing past bookings and analysis of data received from Project Managers
- responsible for preparing all necessary documentation for internal and external auditors
- supporting to Project Managers Engineers by providing them necessary information

- responsible for booking invoices and preparing payments
- ensuring correct invoice processing and release of payments by constant control using necessary reports
- preparing reconciliation reports (vendor statements, accounts reconciliation, purchase orders reconciliation etc.)
- assisting in month end closing activities by preparing necessary reports and bookings
- responsible for providing support documentation for internal and external auditors
- process owner of Philip Morris’ donation and charity system
- contact center agent with Spanish and English, responding vendor queries
- responsible for preparing and reporting of Key Performance Indicators (KPI)

- responsible for booking invoices and preparing payments
- ensuring correct invoice processing and release of payments by constant control using necessary reports
- preparing reconciliation reports (vendor statements, accounts reconciliation, purchase orders reconciliation etc.)
- assisting in month end closing activities by preparing necessary reports and bookings
- responsible for providing support documentation for internal and external auditors
- process owner of Philip Morris’ donation and charity system
- contact center agent with Spanish and English, responding vendor queries
- responsible for preparing and reporting of Key Performance Indicators (KPI)

- responsible for invoice processing
- preparing reconciliation reports
- assisting in month end closing activities by preparing necessary reports
- US and Canadian customer service by responding vendor queries and reconciliation of vendor statements