пропозиції роботи
Ricardo Gonçalves
Google AdWords Process Executive with Portuguese language
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Android
Citrix
Komputery
Zdjęcia
Portugalski
PowerPoint
Sales
Skype
Hiszpański
Język hiszpański
Turystyka
Wordpress
Word
Portugalski
costumer service
turism
Excel, Word, PowerPoint
Języki
hiszpański
ojczysty
portugalski
ojczysty
angielski
biegły
francuski
dobry
Doświadczenie zawodowe
Process Executive
Process Executive for Google AdWords (Portuguese language)
Role Objective:
To extract content per the guidelines shared, which are serviceable over an ad network and
are viewable by our users/advertisers alike. Hence it calls for consistent accuracy and quality at
99%+ level.
Process Executive will provide the services to our Client, hence high quality deliverable are expected from the analyst.
Role responsibilities:
- Provide excellent customer service and delight customers by exceeding their Expectations,
- Ensure logical and meaningful extraction of URL content,
- Prepare and implement action plans to drive process improvements,
- Deliver high quality of extraction consistently w/t fail and ensure process compliance,
- Develop domain expertise.
Role Objective:
To extract content per the guidelines shared, which are serviceable over an ad network and
are viewable by our users/advertisers alike. Hence it calls for consistent accuracy and quality at
99%+ level.
Process Executive will provide the services to our Client, hence high quality deliverable are expected from the analyst.
Role responsibilities:
- Provide excellent customer service and delight customers by exceeding their Expectations,
- Ensure logical and meaningful extraction of URL content,
- Prepare and implement action plans to drive process improvements,
- Deliver high quality of extraction consistently w/t fail and ensure process compliance,
- Develop domain expertise.
IT Analyst with Portuguese and Spanish
• ProvideHardware/ software/ network problemdiagnosis/ resolution via email/ telephone/ chat
• Routeproblemsto internal upper level ofsupport group.
• Administer and provideuser account provisioning.
• Use the incidentmanagement systemto document andmanageproblems and work request and theirrespective
resolutions and circumvention's.
• Respond to telephonecalls, email andchat and assigned tickets fromusers; assignWorkOrders/ Incidentsto
appropriate supportteam and followup untill close.
• Routeproblemsto internal upper level ofsupport group.
• Administer and provideuser account provisioning.
• Use the incidentmanagement systemto document andmanageproblems and work request and theirrespective
resolutions and circumvention's.
• Respond to telephonecalls, email andchat and assigned tickets fromusers; assignWorkOrders/ Incidentsto
appropriate supportteam and followup untill close.
Head Waiter
Orca Praia Hotel
Train new waiting staff
Assign opening and closing duties
Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises
Responsible for the hygiene and appearance of the service area
Help to ensure the smooth running of all guests requirements and standards of service are maintained at all times
Assign opening and closing duties
Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises
Responsible for the hygiene and appearance of the service area
Help to ensure the smooth running of all guests requirements and standards of service are maintained at all times
Technical Sales Executive
Faz Parte, Lda
Stock Control, direct sales to customers
Waiter and Head Waiter
Hotel Royal Savoy Resorts, Funchal
Overseeing all members of the serving staff, as well as any procedures and processes that are necessary to provide fast and
courteous service
Responsible for training and managing personnel
Schedule shifts, stock control
Responsible for the hygiene and appearance of the service area
Provide excellent customer service
Room service
courteous service
Responsible for training and managing personnel
Schedule shifts, stock control
Responsible for the hygiene and appearance of the service area
Provide excellent customer service
Room service
Waiter
A Rampa Restaurante, Lda, Funchal
Greet guests in a professional manner and provide education about the food and beverage menus
Serve food and beverages to guests
Escort guest to their tables
Collect payments from customers
Take Orders
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Provide excellent customer service at all time
Serve food and beverages to guests
Escort guest to their tables
Collect payments from customers
Take Orders
Check with customers to ensure that they are enjoying their meals and take action to correct any problems
Provide excellent customer service at all time
Waiter
Beer Garden Restaurant, Funchal
Provide a warm welcome to customers
Receiving food and drink orders and serve customer requests to the standard required
Making recommendations from the menu if requested
Relaying, preparing and setting tables for the next guests
Take Orders
Ensure the food service areas is left clean and tidy once all the guests have left
Provide excellent customer service at all time
Receiving food and drink orders and serve customer requests to the standard required
Making recommendations from the menu if requested
Relaying, preparing and setting tables for the next guests
Take Orders
Ensure the food service areas is left clean and tidy once all the guests have left
Provide excellent customer service at all time
Szkolenia i kursy
Computer applications – Word processing – 25 hours
MS Word – Advanced features - 25 hours
MS Excel – Sheet Calculations – 50 hours
MS PowerPoint – Utility Graphical Presentations – 25 hours
Commercial Technical Course
English communication skills
Customer Service Assistance
Customer Loyalty (CRM)
Complaints: Complain handling & Referral
MS Word – Advanced features - 25 hours
MS Excel – Sheet Calculations – 50 hours
MS PowerPoint – Utility Graphical Presentations – 25 hours
Commercial Technical Course
English communication skills
Customer Service Assistance
Customer Loyalty (CRM)
Complaints: Complain handling & Referral
Edukacja
Medio, średnie
Escola Profissional Cristóvão Colombo
Specjalizacje
Hotelarstwo/Gastronomia/Turystyka
Turystyka
IT - Administracja
Administrowanie bazami danych i storage
IT - Administracja
Administrowanie systemami
IT - Administracja
Wsparcie techniczne/Helpdesk
Zainteresowania
Photography - One of my biggest hobbies is to take photos of nature landscapes as can be seen in www.fb.com/thisismadeiraisland.
Mobile Phones - I like to work with Android Operating System, changing the ROM and make experiences whit it.
IT - I like everything about new technologies, Internet and computers.
Mobile Phones - I like to work with Android Operating System, changing the ROM and make experiences whit it.
IT - I like everything about new technologies, Internet and computers.
