Rafał Labiński

• Taking responsibility for delivering a strong business result and driving the functional excellence.
• Being a member of a Management team and understand the underlying business drivers and take a cross-functional perspective in discussions on business strategy/business plans.
• Breaking down the strategy/business plans into short and mid-term targets and plans for your direct reports. You communicate clearly and effectively to the entire function/unit about strategy and business plans.
• Implementing and optimizing processes, products and concepts and facilitate continuous improvements, hence also deliver on simplification.
• Handling risk issues and ensure compliance with regulatory and governance requirements.
• Holding direct reports accountable for managerial work and execution on strategy/business plans and you enable direct reports to deal effectively with their responsibilities by delegating the necessary authority and offering your support.
• Ensuring all managers within your area of responsibility strive for delivering Great leadership and living the Nordea values.
• Ensuring a strong pipeline of talents on all levels within the Function/Unit, manager as well as professional pipeline should be available also outside own area of responsibility.

Inspiring and motivating employees to follow Nordea’s vision, values and business strategy

Outstanding delivery of all Key Performance Indicators

Obtaining optimal cost efficiency - FTE calculation, continuous improvement, budget control

Effective management of 46 direct reports within 3 different teams (DK branch, FI Processing team, FATCA/CRS SE and FI teams) and managing migration project at the same time

Initiating and managing the longest migration projects in Operations’ history - DK branch (Steering Group Participation)

Excellent transparency, building partnership relations on different business levels – relations with all leaders and managers in IT, HR, Business Support, Stakeholders

Taking care of great customer experience on the Help Desk (First Line Support for Customers and Front Office)

Wide experience in managing projects and initiatives (first formal Mentoring Programme in NOC, Operations Poland movie, “Team Performance League” implementation)

Polycompetence/Polyvalence tool implementation for Nordea Group Functions department

Formal support for other leaders – knowledge sharing via organizational coaching and mentoring

Proactive approach, coming up, sharing and facilitating new ideas across the organization

Identifying, promoting and nurturing Talents and supporting my direct reports in gaining global recognition

Planning, managing, executing and developing processes within the team

Selecting and deselecting team members

Team building - responsible for creation of high level of team spirit and engagement

Assessing and improving team members' performance

Reporting and analysing team's targets and KPIs - Service Level Agreement deadlines, closed vs. open ratio, productivity vs. quality levels, deadlines for payments processing

Managing the team during team leader’s absence

Work allocation and monitoring workflow to achieve agreed targets and SLA's

Responsible for successful transition of work (transfer processes) to new supplier

Coaching and training other team members

Processing and authorising all work types related to transfer process: quotes, current values, transfer proceeds payments (UK and overseas)

Responsible for audit of complex cases produced by the team

Referral point for team members on technical pension queries

Changing and implementing procedures, improving operational processes in place

Processing and authorising all work types related to transfer process: quotes, current values, transfer proceeds payments (UK and overseas)

Dealing with range of complex pension calculations using Excel spreadsheets, manual proformas; tax calculations

Responsible for audit of complex cases produced by the team

Referral point for team members on technical pension queries