Rafał Andruszkiewicz

- order processing incl. sales order creation, purchasing
& invoicing
- delivery date maintenance
- open order tracking & pending order management
- escalation of delivery issues with the vendor
- posting of goods receipts / invoicing of direct deliveries
- license shipment
- manage and monitor vendor returns
- customer portal maintenance & report management
- processing/progressing orders and working closely with the quote &
configuration and renewals team to check pricing and discounts, etc.
- purchase order placement
- update customer and customer service on PO progress, shipment
dates, delivery dates, POD’s
- claim procedures
- warranty registrations
- reconciliation of invoices
- support for all aspects of stock management
- claim reconciliation and escalation of anomalies/errors through to
resolution.
- credit note reconciliation and escalation of anomalies/errors through to
resolution.
- support for all aspects of stock management

- Carry out the process of creation and amendment of customer accounts and data therein to maintain
the integrity of customer accounts to agreed SLAs.
- Ensure customer account structures meet all legal parameters and internal requirements for accurate
transactional processing.
- Ensure all data requests are carried out on a timely basis.
- Ensure all allocated queries & tickets resolution are managed ensuring quality and quick response to
customers and departmental members
- Help to identify process efficiencies to increase departmental performance.

-accepting car accidents applications
- coordination of the process of settling claims
- cooperation with external companies
- providing information and solving customer problems
- dealing with "difficult" customers

- comprehensive customer service by phone
- providing information and solving customer problems
- presenting the loyal offer for incoming calls
- sale of banking products for outgoing calls

- analysis of materials with the classification of "confidential,"
"proprietary"
- reporting applications to supervisor
- working with big data assets under time pressure