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Senior ServiceNow Developer

EMEA GO TO MARKET – PROFESSIONAL SERVICES
FULL - TIME

Rackspace are the multicloud solutions experts. Named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent, and our Fanatical Experience™ is renowned by customers throughout the industry!

Due to increasing demand for ServiceNow expertise with new and existing customers, we are expanding our Professional Services team with an experienced ServiceNow Developer in Poland. This is a fantastic opportunity for an experienced Developer, looking to accelerate their career progression and step up into Architecture!  

Responsibilities

• Aligns business issues with solutions that ServiceNow offers and communicates to your business peers
• Helps enforce the vision and strategy for the program managing the platform and the alignment with solving business issues
• Helps by actively participating in governance meetings and activities
• Works in alignment to business strategy, roadmap, and platform governance policies
• Articulates vision and business value of building, supporting, and developing the platform
• Creates and maintains a detailed view of existing architecture
• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Research new technologies and stay abreast of new products and services. Apply these solutions as part of the continuous improvement
• Helps the Support Team in implementation of technical good practices, policies and procedures
• Helps provide analysis of impacts for new requirements
• Assists with oversight of ServiceNow instances
• Helps track and communicate project status
• Continuously validates solutions against additional mandates, as developed, to ensure full compliance
• Validate developments and configuration work to ensure it meets the requirement criteria
• Assists in defining our end-to-end product offerings including definition, design, build, deployment and high-level support
• Experience in designing, implementing and managing a multi developer and multi project environment(s)
• Able to act as mentor for less experienced team members

Job Requirements

• 3+ years of experience in the ServiceNow platform. With System Admin Certification, ideally the candidate will also have implementation experience and certification.
• Actively develops and maintains the SNOW platform for service/support delivery
• Documents the platform, analyses impact of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions
• This individual works collaboratively with other teams and implements the items in the SN roadmap and supports SN where needed by other teams.
• Provides consultative direction to the Support Team, assures platform alignment to business strategy, and governance decisions.

Knowledge / Skills / Ability

• Enterprise service management experience
• IT service management experience
• Enterprise Security and Architecture experience
• Strong technical foundation and knowledge of the ServiceNow platform
• Industry business acumen
• Ability to configure ServiceNow ITSM applications in alignment with approved design plans
• Knowledge of ServiceNow ITSM front-end application configuration
• Solves complex problems and takes a broad perspective to identify innovative solutions
• Create and maintain system-related documentation
• Validate the development and configuration work to ensure it meets the project’s criteria
• Accurately predict the time required to complete development tasks; adhering closely to development plans; anticipating
• Experience in creating process and business flow diagrams, use cases, storyboards, and training documents
• Accurately predict the time required to complete development tasks; adhering closely to development plans; anticipating changes to a product specification or schedule as they become necessary during a development cycle 
• Promotes sharing of expertise through consulting, presentation, and documentation

Apply