QA Analyst, Warszawa - oferta pracy - GoldenLine.pl
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MoneyGram is a financial connection for friends and family. Each employee plays a part in helping the world transfer nearly $600 billion each year for everything from life’s essentials, to emergency needs and even savings. Our multicultural company operates in more than 200 countries and territories throughout the globe and provides challenging and rewarding opportunities for all employees. At MoneyGram, we encourage and embolden the entire team to use innovation to enhance our culture, company, products and the communities where we live and work. Connect with us via social media and learn more about MoneyGram, our Foundation and our customers.

At MoneyGram, we act with integrity, treat each other with respect and are committed to our company growth as well as to enabling personal and professional growth. These values are the underpinning of our company culture and the essence of who we are as a collective organization of individuals.

QA Analyst
with Spanish

City: Warszawa
Region: Cała Polska
Job ID: 17011567

Job Summary

The QA Analyst meets daily, weekly, and monthly evaluation quotas. Evaluating, monitoring, and recording evaluation data are essential duties of the job. Participating in QA related meetings (e.g. calibration sessions, dispute meetings, etc…) is an expectation.

Primary Responsibilities

  • Monitors and evaluates new hire calls during agent training, OJT, and production period.
  • Monitors and evaluates calls for existing employees both internally and externally.
  • Provides feedback to new hire and existing employees via the evaluation process.
  • Meets daily, weekly, and monthly evaluation quotas as assigned.
  • Identifies and documents trends observed on calls regarding daily operations, newly released products, and operational changes for project owners and leadership.
  • Attends a mix of CAB sessions, team meetings, and other QA related meetings to communicate findings and stay informed of new trends.
  • Stays informed of all organizational changes including but not limited to new products and changes in processes.
  • Conducts call searches for multiple departments across the organization.
  • Performs other duties as assigned.

Qualifications

Education

  • Associate Degree or equivalent work experience.

Experience

  • 1 year experience in quality assurance
  • 1 year experience in call handling.

Essential Skills

  • Clear communicator (written and verbal); to ensure ability to properly document and communicate QA related items.
  • Have a positive teamwork/collaborative approach to all duties.
  • Ability to work effectively under tight deadlines and successfully handle multiple/detail-oriented tasks.
  • Demonstrate a high level of subject matter expertise in the QA area to support business requirements.
  • Practice knowledge transfer and foster change management to support organizational change.
  • Continually focus on individual and team member development.
  • Multiple language skills, Spanish desired.
  • Strong attention to detail.
  • Excellent time management skills.
  • Skillful in handling difficult situations.
  • Intermediate to advanced Microsoft Office skills.

Apply

Please attach the below clausein your resume:
I hereby authorize you to process my personal data included in my jobapplication for the needs of the recruitment process (in accordance to thePersonal Data Protection Act 29.08.1997 no 133 position 883)

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