Fraud Investigator / Analyst (Poland)

Seeking 2 individuals to fill the newly created roles of Fraud Investigator / Analyst. These roles will be either shift based or 1 full time and 1 part time individual to ensure Secret Escapes has weekend coverage for reviewing fraudulent transactions. 

We do not anticipate that weekend coverage will be required for a full day therefore it will likely be 2 half days of work. 

The Fraud Investigator will be required to assist the Payments team in managing potential fraudulent cases on a day to day basis and representing chargebacks to our Payment Service Providers, whilst owning their individual caseload of investigations.

Duties include:

• Carry out all investigation work of suspicious bookings and member activity in accordance with regulatory and business standards
  
• Assess high-risk customer transactions; approving or rejecting based on internal tools.
  
• Gather intelligence and evidence using recognised, approved sources and complying with all relevant legislation
  
• Maintain comprehensive records and files relating to investigation work
  
• Provide the Payments team with appropriate guidance on active fraud cases
  
• Undertake fraud risk assessments to ensure robust controls are in place to mitigate fraud cases
  
• Prepare and submit comprehensive reports on all fraud investigations
  
• Ensure that all verbal and written communications are accurate and clear
  
• Gathering evidence and information for representation of Chargebacks
  
• Liaising with customer support, members, hotels and suppliers on suspicious bookings or chargebacks
  
• Where required providing information to local law enforcement officers to assist with their investigations
  
• Responding to and updating Paypal disputes
  
• Managing fraud prevention process and procedures
  

Required Skills:

• Must know how to monitor risk and fraud from an e-commerce point of view, preferably within a retail, travel or airlines environment
  
• 1+ years’ experience in a similar role
  
• Familiar with investigating, processing and representation of chargebacks as per card scheme requirements
  
• Strong decision making and judgment
  
• Good verbal and written communication
  
• Attention to detail
  
• Ability to prioritise
  
• Ability to deal professionally and confidently with people at all levels
  
• Good organisational skills
  
• Good customer service skills
  
• Ability to work as part of a team
  
• Previous experience using Microsoft Word/Excel at intermediate level, Salesforce, PayPal, Zendesk
  
• Nice to have - Worldpay, CMS (or other similar system)

We offer:

• Opportunity to growth in dynamic, developing company
  
• Competitive salary and benefits package
  
• Flexible working hours (home office on weekend shifts)
  
• Friendly office in comfortable location in city center
  
• Open, international culture