ABOUT US

Wayfair is home to great people, great ideas, and great ambition. We aspire to be the destination for all things home, helping everyone, anywhere create their feeling of home. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 22 million items across home furnishings, décor, home improvement, housewares and more.

A global organization of over 12,000+ employees with headquarters in Boston and Berlin, our Polish expansion will help us to support our ambitious growth plans within Europe. We are building an agile, flexible and scalable team that can respond to business, competitor and customer demands as we grow, while continuing to delight our Wayfair customers.

Start March with a Bang! New Year! New Career!

Wayfair are looking for passionate and ambitious Digital Service Agents to help drive and accelerate our exciting expansion plans in Poland.  As a top performing online retailer worldwide, we offer career growth, global interaction, and strong personal development to help you carve the career you desire.

If you love technology, enjoy supporting customers and thrive in the challenge of resolving mild to complex problems; we may be the next adventure for you?

Digital Service Agents- CHAT/ SMS/ EMAIL
Chat & Email - Work from home in Poland

What We Offer: 

• Fully remote working contract + IT equipment 
• Competitive salary + monthly bonus scheme + monthly home office contribution
• Comprehensive Training: Including 3 week onboarding + Personal development plans + access to our Interactive learning platform
• Golden Package Private Healthcare + Multisport Card + Pension
• Learning and Development - get over 50% (up to 23000 PLN / year) of your learning costs reimbursed.

What Will I Do:

• Support our UK customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment) through Chat, SMS & Email support.
• Deliver exceptional customer satisfaction through strong empathy and customer focus.
• Comfortably navigate through multiple software applications to quickly and effectively resolve customer queries.
• Help to raise our customer service offering through team innovation projects across Poland & EU. 
• Identify areas of improvement and convey trends in customer calls to leadership.

If you are:

• Fluent in the English language (both verbally and written), 
• Experienced in providing a strong customer service experience via Live Chat, SMS, Email or Phone (any call centre/ contact centre experience would be advantageous but not essential),
• Able to remain calm, show resilience and demonstrate excellent listening skills to effectively resolve queries, 
• Confident with IT packages and working off multiple platforms/ systems and hold a steady and strong internet home speed (minimum 25 Mbps (download) and 5 Mbps); then we can't wait to hear from you.
• Reach out to one of our Recruiters today to meet for a chat!

What To Expect: 

• Onboarding Training schedule week 1-3 - fixed hours Monday to Friday 09:30 to 18:00 
• Working Hours from week 4 - A planned, 13-week rotating schedule (40 hours per week, 8 hours per day), inclusive of Monday to Sunday, and during our business operating hours of 08:00 to 23.00.

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