Customer Service Team Leader with French

On behalf of our Client - international production company, we are currently looking for the candidates to fill the position of Customer Service Team Leader with French to join the Warsaw’s office.

As a leader,  you will be responsible for team management including: workforce planning, mentoring, training, employee appraisal, ensuring required competencies. You will be accountable for excellent service delivery, in that assuring continuous improvement focus and drive of the team. Besides, you will be also responsible for resolving inquires and issues of your internal customers to provide their satisfaction.

We are looking for the Candidates ideally with two years of experience on a similar position in international, dynamic environment. Familiarity with HR processes and practices as well as understanding of Contact Center environment is necessary. Fluent English and French is required as well as at least intermediate level of Polish.

Our Client offers an attractive salary, exceptional benefit package, real possibility of growing in the organisation.