Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary;
Assesses and understands the financial impacts of incidents related to disrupted product processes - assisting the business work through complex errors and reconciliations;
Help and assists L2 resources as needed;
Analyze of application lifecycle to identify design flaws and realize process efficiencies;
Afford technical incident, service request, and problem tickets management oversight and prioritization;
Takes over functional incidents and service requests through full lifecycle (through closure);
Takes part in requirements review, validation activities, test case reviews, and user acceptance testing for functionality;
Arrange major incident oversight and communicates status to the business in a timely manner;
Controlling product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff;
Handle impacts to other processes and products;
Build executive summaries to help clients understand the functional and financial impacts of issues.
Skills:
2+ years of experience in a large business system environment, performing business analysis, business development, Sarbanes-Oxley Act(SOX) , and/or project systems management with a preferred focus on SAP FI AP VIM;
Excellent problem solving and decision-making skills;
Strong command of spoken and written English (min. B2);
Nice to have, a project management training, practical application, business analysis, sales, marketing, business development or relationship management experience.
Our client offers:
Work from home.
Internal trainings.
Set of social benefits to choose.
Career in the multinational company.
Opportunity to develop your career.
We are part of the multinational L.M. Group company which was established in 1987. Thanks to the commitment of its employees and a network of branches located in Poland and Israel. The L.M. Group has become a leader in the area of permanent and temporary recruitment. We provide its services to hundreds of entities and organizations from various sectors, both BPO/SSC companies and IT and manufacturing industries.
Podziel się
Prosimy o dopisanie do CV oraz listu motywacyjnego następującej klauzuli:
"Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawąz dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. Ust Nr 133 poz. 883)".